Panera Bread

You hear about all the bad stuff and what a company does wrong, but I wanted to share about a Panera App mess up and the great customer service Jasmine provided to me yesterday. I had ordered off the app and received the message that my food was ready for pickup, but something went wrong. The food wasn't ready. I came into the cafe and talked to the manager, Jasmine, and you could tell that the crew working behind the counter was really busy, but that didn't stop Jasmine from taking time to check in with me. I shared my issue, and she apologized and told me that the food I ordered wasn't available for another half hour. Apparently, the app had made a mistake, but that didn't stop Jasmine from taking steps to make it right. She immediately went to work to help me get that order fulfilled. She did it with a great attitude and displayed a great sense of purpose and humor as we worked to take care of that order. I walked away impressed and very grateful. Restaurant work is HARD, my wife and I have both done this work, and it's not easy. I'm extra grateful to Jasmine for looking past the obstacle and finding a solution with a great attitude. I'm not a VIP at Panera, but Jasmine made me feel like one. I will be back to support and patronize this restaurant. To any management or leadership who reads this review, please thank Jasmine for me! She represented your company so well!!

I recently tried the Green Goddess Caprese Melt at Panera Bread, and it was an absolute delight! The toasted baguette added the perfect crunch to the sandwich, and the combination of fresh mozzarella, tomatoes, basil, and the Green Goddess dressing was a taste sensation. This new sandwich is a true winner, and I highly recommend it to anyone looking for a delicious and satisfying meal at Panera. Top-notch ingredients, great service, and a cozy atmosphere make Panera my go-to spot. Five stars all the way!

I LOVE Panera! Have for years! Ordered a kids mac & cheese meal for my 4 yr.old, adult mac & cheese for my 10yr old, and pick 2 for me... chicken wild rice soup and chicken frontega sandwich, large passion fruit/papaya green tea and a brownie to share between us. Everything was delicious and I seriously considered channeling my inner dog and wanted to lick the bowl clean (better judgement got the best of me and I didn't, but, I regret it). Like clockwork I will be back.