Dunkin'

Chase and Madelyn gave me a hard time n refused to give me an refund because there was NO manager or lead staff on duty in the store they said that she left. I found an piece on hair in my in my sandwich i think i was chases hair then try to offer another hairy sandwich . It's just inconvenient because i'm hungry with no appetite that's just poor customer service and soo unacceptable. i want my money back

Ordered 2 sausage biscuits was told they were out of biscuits. Took two croissants with sausage instead. Then I ordered 2 sesame seed bagels with bacon , egg, and cheese; they only had one sesame seed bagel. I told them I would take the one sesame seed and a multi gran bagel with bacon, egg, and cheese. When I got home I had the two croissants and the multi grain bagel. I called them and was told I could come back and they would make me another bagel. I asked if they could just credit it back to my card. I had the order takers number and the ticket number, but they could only give me credit if I brought in the card I used. There should be a way to give the person their money back without having to drive all the way back to the store for their mistake. This store really needs help with the day to day managing. I went back the next day and ordered two bagels and when I got to the window I told them what had happened the day before. They just looked at me like I had grown another head or something. A girl (with Angel tattooed on her upper arm) came to the window and just looked at me. I told her what had happened the day before and that I had been told to come back and get a refund. I told her to just not charge me for one of the bagels I was purchasing today and it would be the same thing. She acted like I was speaking a foreign language or something. They gave me the bagel but acted like I had just totally upset the works. I know they work hard and have to put up with alot, but attitude makes a world of difference in how you are treated by your customers. I always try to treat people the way I want to be treated. I was not ugly or loud, just told them what happened. I probably won't be going back to this location even though it's within 5 miles of my house.

Nothing but little teenagers working here that don’t care about the way your $ is spent or the way your food and drink is. Definitely suggest not going here unless you enjoy paying 15 bucks for wrong orders or undercooked food and black coffee after ordering vanilla mocha with espresso. What a joke. Hopefully they lose there jobs and this Dunkin gets better.

I received the wrong donuts multiples times along with the wrong amount and wrong drink and When asked to fix my order 2 times they still got it wrong and didn’t care and I wanted a refund and got denied a refund, a receipt, and a managers name! This is not a one time thing with this specific location and needs to be fixed. Terrible drinks, food, service and management over all. I don’t even know how this location is still open with all these bad reviews but wouldn’t recommend. (Also Very tired of a manager never being present and getting my money stolen)

Was given a box full of munchkins that were all stale and hard as a rock. Tried to return them and was told I needed to wait for a manager. Tried to get a copy of the receipt, was told I would have to wait on manager. Was told everything was made in the morning and there was nothing they could do about them being hard. In other words I was sold horrible quality doughnuts and then told that there was nothing that could be done, not even a refund. Not happy with service out of this store 0/10 would not buy doughnuts again.

Wow.. just wow. If I could give this place -5 stars I would. I honestly can’t believe what I witnessed in here today. 1. A guy came in complaining about his coffee being watered down and not made correctly YESTERDAY!!! So he wanted the coffee remade today.. ok? But the worst one is 2. A lady came in for an interview. The manager was just standing there talking to a customer casually just about whatever I guess, they may have been friends or something I don’t know, I don’t care. The lady told her she had an interview with her today so the manager just said “ok have a seat over there.” Then proceeded to just converse with the same customer and COMPLETELY ignore the lady that sat down waiting for her. Wow.. I mean I can’t even believe that. The manager just stood there talking to the customer for another 30 mins, just to go to the back without even acknowledging the lady waiting for her. The girl that took our order earlier, who clearly wasn’t qualified to interview anyone, walked over to the lady and talked to her for a few minutes just to say “sorry we’re not hiring” THERES LITERALLY A TABLE WITH APPLICATIONS THAT IS BEGGING FOR PEOPLE!!! Omg I can’t.. Dunkin has gone way downhill. This is the third Dunkin that has disappointed us. Y’all need to fire every single employee and just start from scratch… Jesus. I will not be bringing anymore business to you guys just because of what I witnessed today..