Subway

As a small business owner myself, I know reviews are important. I placed an order online hours in advance only to get an email on my way to pick up that it was cancelled. I called the restaurant and was informed they were having a “company meeting.” Those things happen, but they should have prevented me from placing an order. I will add that normally service here is fine..but this poor execution and customer service left a bad taste in my mouth.

I had the best experience at this subway. I walked into an empty store and this young man had a chess board out. I ordered my sub and asked the very intelligent man if he played. I am a chess enthusiast and was very impressed with his chess skills. If it were not for that I probably would just treat this location like any other but that really impressed me and I am going to make this location my choice when I spend money on lunch. Good job John for a great hire in that young man who gave me the time of day.

I honestly don't know how this subway stays in business. I keep thinking it will get better and have given them several chances to redeem themselves. Once again a big fail this evening. Did an online order because when you go into the store it takes so long to do an order at the counter even when they are not busy. I was thinking this would give them ample time to get the order ready. Nope.... I arrived and they didn't have it ready because they didn't have the bread we requested, all the meat for the BMT or a simple chip selection. I'm not sure who does their inventory and ordering. How do you run out of the one thing you're selling sandwich meat amongst other items? It's gotten so bad now I guess we'll just have to drive to the next closest subway as this subway is terrible. The customer service is right up there with everything else that is terrible. I never do reviews, but this is ridiculous!

Only had one staff member working, which in my opinion is not safe for her. She ran low on condiments. Subway needs to make adjustments for this restuarant. The young lady was very nice. She handled all orders as fast as she could. The line was 4 deep when I arrived and and 5 people walked in after me. This place needs at least 2 staff working at all times

I apologize to Subway (the chain) for this review, because this is one of my favorite places to eat! This particular store, however, was enough of a disappointment for me to get my next sub all the way down at Hickory Flat because the service here was so dismal. The bad attitude was almost palpable just walking in the door. Usually, the staff at Subway is friendly and will greet you with "Hi, welcome to Subway!" Here, I felt like a ghost. There was one customer in the store getting a sandwich made when I came in. I waited quietly for the woman making the bread to acknowledge my presence. When she did, I ordered and she very curtly asked each question about the sandwich. Then, the person behind me was looking over the menu and she snapped "Next Sandwich...HELLO??" I was thankful it wasn't just me, and that I wasn't slow in placing my order! Finally, I needed some change for a $20 (the Subway app was already set up to use my card). The lady ringing up the order could not open the register with her code. The rude woman refused ("You can see I'm busy!"). I asked the folks in line if anyone was paying in cash, and one was. I waited beside the pickup area until he paid, and then she snapped "We don't give change!" Worst. Subway. Experience. EVER! ***UPDATE: I wanted to add an update to my review and elevate my rating. I received a call from the GM, and we went over my previous experience. I went in today to give this location another chance. There was only one person working, but still I was greeted immediately. The young lady was cheerful and handled multitasking well (baking bread and making multiple sandwiches). She was even able to show me how to pay in cash with the app and still get the rewards points. The sandwich was made to my specifications and everything was good to go! Thank you for your rapid response in fixing an issue. It is good to see management that cares about their area!

This is my local Subway. With that said, it is the slowest Subway I visit. Staffing one person on a Saturday is ridiculous. Just left there and had to wait over 20 minutes to get my sandwich. I was the 5th person in line. Saturday is a popular day at this location and I'm not sure why they wouldn't have a few more people working to service the lunch crowd. This is not a one time experience. This has been my last 3 visits on a Saturday. In the amount of time I waste in line, I could drive to Jimmy John's and still be home at the same time or even sooner. Time to take notice Management.