Baskin-robbins
41511 Ford Rd, 48188 - Canton
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Fast Food
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The workers were very rude definitely not coming back, I order a Mangonada and the cup was not fill all the way. I also order a ice cream in a cone and the worker broke the cone and still gave it to me that way. Very disappointed
Google
We ordered my daughter the “Ice Cream Float Cake” for her birthday. The cake looked like a first grade student made it during recess!! It was half melted, no cherry, no straw and leaning to one side! It was also much, much, much smaller than the picture displayed on their website. I asked if anyone could doctor it up and make it semi presentable (with tears), the “manager” told me I would have to pay extra! He was very rude, unprofessional and had no customer service skills! I WILL NEVER COME INTO THIS STORE AGAIN! I DO NOT RECOMMEND CAKES FROM HERE.
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Google
Came here with about 45 minutes before closing to get ice cream and the door was locked. Only drive-thru was available so it was hard to sample flavors and decide what to get.
I would not come here again
Google
Poor icecream serving. My banana royal DID NOT look like the picture. The enployee said "sorry for your disappointment, maybe next time"
Google
It’s happened to me twice. Manager was very rude. Probably management should look into this. He gives wicked smile after giving rude answers. Never going to this shop again. Ice cream is good. There are other Baskin Robbins here in canton. Highly not recommended this place.
Google
So disappointed. The manager was uncooperative & was not making any sense. I paid for my order in rush (ice cream cones in the drive thru) but unfortunately, would not recommend. It's the only one in Canton so they get away with plenty.
Ice cream was good. Hence the 2 stars. 0 for service
Google
I had the BEST customer service from Bhavika! She went above and beyond when I called looking for a certain cake for my daughters birthday it was a last minute order and she even texted me to let me now she would be willing to make it in less the time it normally would take to order. Customer service like this is hard to find especially in COVID times!!
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Google
The best ice cream in the world and also the worst customer service in the world. These people have NO personality at all. It's like they're not even happy that you came in to their empty store to buy ice cream. This visit was no fluke it's all the time from all employees . B.R. should do a better job vetting their franchisee's. Can I have my expensive ice cream with a smile. Damn!
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