Jamba

i did an online order 20 minutes prior to arriving at the store. I couldn’t find the pink starburst on the menu so I was going to order in store. the quoted time of the online order was 10:55am. I arrived at 11:01 am and saw how long it took for someone to service me at the window i decided not to order the extra drink. there were four people waiting inside the store already, it’s so cramped it felt unsafe with re: of covid concerns. order wasn’t ready until 11:12 am. what does that mean for the 10 minutes of guaranteed freshness? Everyone was nice and apologetic for the wait but it really seemed like the most attention went to the drive thru. I saw many orders go out the window before my originally ordered one from 10:45a. Highly disappointed…

I ordered a drink. The girl making it was hacking up a lung!! I mean really bad! She took her mask off to do so! Then turned to see if I was watching. We made eye contact for a few seconds. She then turned her back on me to pour the drink into the cup. She didn't wash her hands after hacking into them! Covid, flu, cold, or whatever she had, I sure didn't want it! She should have walked away to hack, wash her hands, then finish my drink! Or ask her co-worker to take over! But the way we made that eye contact and she then took the cup to the next counter so she could pour with her back to me was eerie! I threw it away, went to bel air, got the ingredients and went home to make my own! That drink was almost $10 !!! Into the trash! I never ever complain like this, but it. was. That. Bad!!