Panera Bread

Horrible experience today (Memorial Day of all days). An employee and a customer both were incessantly making fun of my grieving family for using the ordering tablet. I’m not going to go into what my family is experiencing right now, suffice it to say I wouldn’t wish on my worst enemy what we are experiencing. Doing the dishes is an emotional experience for us right now. The two women continued to make snarky remarks about us, right in front of us as if they were completely justified in poking fun at a ‘millennial’. You. Never. Know. What. Struggle. Or. Pain. Anyone. Is. Going. Through. At. Any. Given. Moment. I’m walking out of this experience having to wince at more salt an an already open an raw wound for us. So thank you for not practicing the mantras of kindness and inclusiveness that Panera seems to tout as a Pilar in their business mode. We really appreciate that.

ordered an iced coffee for a simple pickup order; they told me it was all self serve even though i’ve had it made for me before just fine and was able to pick up my fully made order multiple times before. what was extremely annoying was that i was sent a notification that my order was ready yet i had to yell over the counter for one of the servers to help me because they were all too busy talking in a circle while holding my unfinished order in their hand. poor customer service—she didn’t even point me to the correct self serve station either. i ended up just leaving without formally complaining because i was on a tight schedule. as a black woman—this experience felt EXTREMELY filled with micro agressions.

Had a delivery order today. Chose a timed delivery and it arrived 30 mins early so my soup was cold by the time I got home. No big deal I can reheat that… but then I was missing part of my order and my sandwich was incorrect. I called for 2 hours without getting an answer waited until the “after dinner rush” hours still with no answer. To be perfectly honest I am more upset about how long I tried to get ahold of them with never getting an answer from even one call. Probably won’t be going to this Panera again.

Good food deserves recognition....they made the salad completely wrong, so I called to get fix, and Jeremy was unprofessional and unhelpful.and also hung up on me. I highly recommend he doesn't answer phones or work with customers. He said he was a manager.....hope that’s not true. We will find out if he was lying. Following up with owner. Called Eagan to get help, they were just as bad on the phone. Again, follow up to come for Garrett as well as the girl who left when I called back.