The Coffee Bean & Tea Leaf

To Alexis the assistant manager: I hope this message finds you well. I wanted to take a moment to express my deepest gratitude for the exceptional service you provided during my recent visit to Coffee Bean at the Imperial Store.Your quick thinking, friendly demeanor, and exceptional customer service skills truly made a difference. Instead of fussing over my mistake, you graciously took care of my order and ensured that I got my favorite coffee, just the way I like it. Your professionalism and kindness in handling the situation impressed me greatly.I often hear stories of excellent customer service, but rarely do I have the privilege of experiencing it firsthand. Alexis, you exemplify the best in customer service, and your dedication to your job is evident in every interaction. You turned a simple mistake into a memorable and positive experience, and for that, I am truly grateful. Your commitment to ensuring customer satisfaction is commendable and greatly appreciated. I will not forget your kindness, and I'll be sure to spread the word about the outstanding service I received at Coffee Bean, thanks to you.Once again, thank you, Alexis, for going above and beyond to make my day better.

Ive been coming to CB for 21 years. Both Brea locations. 1st the Brea and Randoloh locations and now the Brea Imperial. The Mgr Dennis and assist Mary, Chandler have always been superb. So much so, on Sundays I'd bring them in a box of PK Donuts just to say "thanks". Dennis has left the firm and it seems a new crew is stepping up. I hope the new people take lessons from their predecessor's. If so, it will stay great.