Five Guys

Someone got ahold of my Five Guys account (highly secure, specific password, so must have been a breach). I live in MO and they placed an order for this location. I called this store upon receiving the order confirmation in my email and asked them to cancel (order had not been sent for delivery yet) the order and refund me. The manager refused to refund me and told me to talk to my bank. My bank wants me to replace the card, even though it’s not a card issue, but a Five Guys account issue. I wish Five Guys had customer service that matched their food.

I feel for them. Being understaffed but 22 minute wait after ordering online is advance is terrible. It's the managers responsibility to make people aware as they wait that things are running behind. It does amazing things when dealing with disgruntled customers in the customer service/food service industry.

This location does not take the safety of its customers seriously. I observed an employee digging their hands into the peanut box and then eating them wearing NO gloves. When I brought this to the attention of the manager, he replied, "She's off the clock" as if that made it ok. I explained how we are still in COVID times, so gloves and a scooper should ALWAYS be required. He brushed me off as if it was important. NOT ACCEPTABLE!!!