Dairy Queen

I called to check out what ice cream cakes they had ready because I needed one for a birthday the next day. They had one I wanted that was the chocolate blizzard and the associate kindly said he would save it in the back for me. I asked if they could write something on it for me. He said "we do that when you pick it up Ma'am"; which makes sense. Until I pick it up the next day. I pay for it and ask, " Can someone please write on it for me?" He says " I am sorry, we can't do that. I don't write on cakes and the lady in the back isn't qualified. We have someone coming in at 4 pm that can do that." I don't buy ice cream cakes very often but after this happened, I remembered that it has happened before to our family. So for some reason, they don't want to write on your cake. It was a yummy cake with good customer service; but this is why this review isn't more stars and considering they have done it before, maybe it should be less.

The young lady who served me was super friendly and went above and beyond. She even asked if I wanted her to put my Ice cream in the freezer when it got finished before the rest of my meal. Thank you for making me feel like a valued customer, even though I was just I picking up takeout in a fast food restaurant!