Whataburger

Our meal was great,but several people had messed up orders and refunds being made. Lady Employees do not seem to have a place to put their purses and coats as they are taking up a table and in plain sight of customers. One gloved up employee came to her purse took a prescription out pour pill into hand broke it in half then resumed with same gloves on.

Horrible experience from a whataburger. First off no salad. I thought ok no problem. Then they can’t get the order right. 2 Patties, 3 bacon and cheese. I had to go ask for my cheese and I guess the person in the back can’t count the bacon. When I asked for cheese the lady bluntly said it’s not here job. We asked for no pickles well guess what we got pickles. They were on their phones the entire time we were there and the bad part management was there. Rude! Rude! Rude!

This location is very reliable, I can count on them to serve me cold food nearly every time, and I can count on the soda, or at least the Dr pepper tasting weird. There is reliably a long wait time. The absolute best time to get a cheeseburger here is about 6 Am. Because they are prepared to serve breakfast and have to make it fresh. I've had some great burgers when I worked the night shift and stopped by after. They do usually get the order correct but it is almost always cold, sometimes actually seemingly chilled. I don't recommend it if it's busy at all. Your food will be made and set because no one coordinates to get to you.

A very confused operation. Botched our order not once but three times. First they let the burgers go cold waiting 25 minutes for French fries. Which fast food takes 25 minutes for fries? Then they served one wrong sandwich. Fried chicken instead of grilled. Then they made a grilled chicken sandwich but forgot the bacon. This despite a huge team operating in the restaurant. Most of them seemed to be just standing around looking totally lost. Our dinner took almost one hour. In a fast good restaurant? 😱 This entire team needs to be re-trained and operations optimised.

We’re not from around here and had heard only good things about WhataBurger, so our expectations were high. My kids said their burgers tasted like McDonald’s. Mine and my wife’s burgers were completely cold. Not like refrigerator cold, but definitely made previously and sat for at least 30 minutes. The kids burgers were hot. They also forgot one of our fries. Fries were good though, I like the spicy ketchup! Disappointed to say the least…

I've worked in several fast food places. I've been in customer service and support for over 20 yrs. I absolutely strive for EVERY CUSTOMER, to have a great experience. I recently joined Whataburger as my place of employment and I am just amazed at the higharchy of the management team. There is the biggest boss that is the GM ,that is very approachable, then two major managers under her,And then 5 MORE managers/shift leaders under them.. I am mostly super impressed with the way the G.M makes sure all the foods have been cooked are meeting the temperature requirements and timed food that has exceeded the time limit iIS NOT SERVED TO THE PUBLIC!!. 5 start rating, And NOT just because I work there....