Dunkin'

I went to Dunks today and I want to say how extremely friendly the man at the drive-thru was. He was so positive and outgoing and he totally made my day. I don't know what his name is but I hope if he reads this he knows he had a very positive impact on me as well as others. We need more people like him!

Since i moved to Beverly two years ago I have kept trying this DD but every single time, the coffee is burnt. Every single time - no matter what time of day. Maybe 20-30 times in last two years. One time they took my money for bacon and then explained they didn't have any so gave me something else, didn't offer my money back. I don't understand how this place has a line, I know everyone's coffee is burnt they just don't care I guess. Burnt coffee is better than no coffee? Last time it was so bad I couldn't even drink it, I actually went back after coming home and asked for my money back. I know it's just a few dollars but at this point, I've never gotten a decent cup of coffee (what I paid for) here and I think the manager should be ashamed that it's possible in 2 years they've never served a decent cup but are taking peoples' money. I mean, people are paying for trash here.

I’m seeing more and more a trend of workers silently giving you your coffee and taking your money without so much as a please thank you. I think I am in favor of robots replacing people if this is the level of service that is happening these days! And yes that’s what happened to me today at this Dunkin’ Donuts when I went through the drive-through. And I asked the young man if he was going to say anything to me. He did not answer me at all.

Amazing, friendly staff, they do a fantastic job with food/drink quality and the service is always quick. But they are obviously understaffed and overworked which results in messed up orders and missing items. Especially for Uber delivery, it's really hit or miss whether your order will be right or missing items. Today I put through an Ubereats order and when it arrived it was missing a sandwich and a hash brown bag was half full. Uber only refunded me $5, which was not even the full price of the sandwich. Whatever, that's not on Dunkin's, that's on Ubereats. But I put through another order to receive the missing items and the second order arrived wrong too, with an egg wrap in place of hash browns. I paid tax, fees, and driver tip on both of these orders. I order from here consistently; drive thru, mobile orders, and delivery. It's always disappointing to pay so much for delivery and then have to do a whole second order to get the things they missed. I hope the store can work out its staffing issues. The employees are clearly working hard and doing their best but it seems like they are not set up for success.