Dunkin'

This has to be one of my least favorite DD. They can never get my order correct. Today I went through for 2 coffees, one hot and one cold. They made 2 cold and although they caught their mistake this is how my WRAP looked as I opened it up. This is not even a wrap. DD has turned into a place for young people to make a quick paycheck and nothing more. There is no passion anymore, and it’s saddening to know it’s been this way for a while now and nothing has been done.

The customer service is absolutely astonishing. We went through the drive thru and we immediately were aware of the workers attitude. As we were ordering, he was very impatient and difficult with. He didn’t try and hide the fact that he was very impatient and annoyed with us. When it was time for us to pull up he was acting the same with other people being us. Rolling his eyes and laughing at them. I understand that they were understaffed but he could’ve gone a little nicer with it. I work at a place where sometimes it’s one or two of us and we don’t we are never rude with the customers, because we like to treat them like their family, this man was didn’t even try to be nice. Kept us hunny like we were children. Sir, we came to order food at dunkin, and if you don’t agree with that then find a different career. Ps stand up when you’re working. The other 2 poor workers were actually working and trying to do the whole line of orders, while still being kind. They deserve a raise. Just so the boss knows who these workers were: they worked around 1pm on Monday December 6th.

I know most write reviews to complain but I would like to give a complement, I understand there are staff shortages along with hiring quality staff, and I have experienced long waits BUT the guy who runs the morning shift at Dunkin Stefko is ALWAYS busting butt! Always nice. I appreciate him. It’s hard to get workers PERIOD nowadays — he’s worked through the pandemic & STILL does his job well!!

This Dunkin is definitely becoming one of the worst Dunkin locations in the area. The staff is honestly terrible and have no sense of urgency. Their customer service skills also leave a lot to be desired. I used to be a fan of this location but between the incredibly slow wait times, lackluster staff, and mediocre tasting beverages, I'll take my business to Wawa. I recommend you also do the same