Wendy's

I travel a lot. My favorite quick bite is the Wendy's spicy Chicken sandwich, so I stop at a lot of locations. This was by far one of the friendliest trips in the past few months. The service was great. It was very busy but things kept moving quickly and the food came out hot and fresh. The bun was soft, the chicken was hot and crunchy, the fries were crispy, and the drink was cold and not at all watered down. It's definitely on my list to stop at when I'm in the area. Pics are from the road.

Fantastic service! Brought a tour bus through with 40 hungry high school students at the height of lunch rush. We called in 40 separate orders and they were ready for us on our arrival, with the fries still hot. We were in and out in under 20 minutes including 40 separate payments and bathroom visits. Not a single error in our order. Thank you for getting us back on the road quickly!

I understand slow service due to a restaurant being busy, but what I do not understand, or quite frankly appreciate, is an extreme attitude from more than one employee. I pull up to the window to be a woman literally screaming my total at me, not even saying hello or anything else. I inform her I have a coupon for my order and she snatches it out of my hand and huffs at me in an extremely dramatic manner. She comes back and loudly tells me my new total, so I hand her my debit card for her to snatch as well and then just walk away after she puts it in the card reader. Another employee comes up to the window and hands me back my debit card, and when I barely turn away for two seconds to set my debit card down this girl is shaking my drinks at me as if I’m not taking them from her fast enough! I go to get the first one and barely have a grip on it before she lets go, and then grab the second. I again barely have turned away for two seconds to set down the drinks and bags are being shoved into my car window and the girl couldn’t walk away faster if she tried. I asked if that was everything just to be sure and she stops dead in her tracks and just stares at me for a second then says “uh, YEAH” as if I was dumb for even asking her and then she continued walking away. I’m not asking for much because after all it’s just fast food, but at least maybe teach your employees to be a little more respectful??? I’m sorry that y’all were busy and maybe not having a good day but just be nice!

We went and it was busy. I have a family of 5 so it's going to be a big order regardless. I told the cashier that "I am in the food business. I totally understand that you are busy and I am about to have a big order. I am in no rush, so take your time. It's ok!" I then proceeded to order. After the order the back of the house got the ticket and saw the size of the order. They started to panic a bit, but I said the exact thing, a bit louder so they could all hear. I really feel that by speaking the way I did instilled a calmness for everyone, including other customers and they proceeded to turn out my entire order in a correct and timely manner. I got everything and was on my way. I will be back. I know from experience that being pushy and aggressive doesn't help. Cooks can only be responsible for when they STARTED cooking the item. Once started, you can't make it cook FASTER and still have quality. Unfortunately a small portion of society actually express that they know this gem of knowledge!! Most people think yelling fixes everything.

Not very good this visit. Cashier wasn't friendly and got upset when we had to remind her that our Frosty was supposed to be Chocolate. They gave us Strawberry which is an honest mistake but she did not have to be so irate. The food was below room temperature and we'd already got on the interstate so we weren't able to carry it back. They seemed to be unorganized and didn't care. 1 guy, at the 1st window was pretty cool and had reminded them twice about our Frosties being chocolate. Not a big deal again. It's the food and workers not caring. We love Wendy's but not this time.