Natural Selection

This place is never less than excellent every time I come here. This place is vegetarian and vegan friendly as well. I stick with the avocado burrito and get the garden salad or soup of the day depending on the option: squash or lentil (love both). I usually don't like garden salads but I can't get enough of Natural Selection's (dressing is amazing btw)! Sometimes the tortillas are different colors on different days (like tan, orange, and purple). Their entrees are filling, so I can have leftovers (money saved; who doesn't love that)? What's great is that soup and salad isn't the only side option to go with your meals, chips and fruit are the others for those who don't want soup or salad.

This place must be under new ownership because the quality of service has dropped significantly. This used to be one of my favorite local spots but I will not be returning after my last visit. My family and I ordered three bowls which all include a protein and a side. Included on those protein options, per the posted menu, is avocado. To our surprise, we were charged twice for the included protein item! We were charged $1 more as a random open item for avocado on each bowl. Additionally, the posted bowl price is $11.50 but our receipt read $12.50. To the new ownership: First of all, change the prices on your menus if you'd like to increase prices so consumers know what to expect. Secondly, do not charge twice for included items. Finally, please learn customer service etiquette. When we asked about the discrepancy, a woman named Conchita, who claimed to be the owner, responded in a dismissive manner by saying that avocados were too expensive lately and she had decided to temporarily add a surcharge. Really? Without changing your menu? Umm no. No explanation for the difference in item price posted versus our receipt. What?? Lol. Super tacky, super unprofessional and plain terrible customer service. They didnt even give us a copy to sign as we would have left a tip for the cashier who had nothing to do with the poor management of the owner. We left and disputed the additional charges with our bank with photos of the menu as proof. We got our money back right away. If you dine here, check your receipt! I hope they get it together!