Tim Hortons

Worst Tim's experience coming from a Canadian. The customer service reps first gave us half cup of french vanilla. When we told them it was half full, then they said machine is down and took few minutes. Right after that they replaced our french vanilla with a new one and put it on the pick up counter and did not tell us it was sitting there. So much attitude. Teach these kids some politeness.

I have waited a few days to write this. I have a problem with a company, not the workers, who don't understand how to add. When a special happens they seem to think it's ok to make the computer upscale the price to the special. Check the price of a large latte with a flavor shot, but make the shot the seasonal flavor and they make you pay .40 more because that is the difference to what I ordered and the seasonal special that I did not order. Now it isn't about the minor cost, this is about principal. I have to pay for the extras I don't want. Whip cream and all that goes with the special. I do not find the staff pleasant, they always sound miserable. And things get worse when you point this fact out to them. Usually my latte is wrong. I have had to go back everytime. I used to be a fan.... no longer.