Dunkin'

I placed an order for two coffees and two sandwiches in the drive thru at 12:56 p.m. When I got home, I noticed that the one coffee was labeled a completely different coffee than what I ordered (I ordered a large hot coffee cream and sugar and was given decaf latte with oat milk). Not only that, but the label on the wrong coffee cup states 12:15 p.m. They intentionally gave me someone's order that perhaps a customer didn't come to pick up. It was over 40 minutes later that I placed my order from the cup labeled 12:15. I thought at first they gave me someone else's order by mistake but the time difference doesn't make sense. Plus no one was in front of me or behind me. The sandwiches were on stale bread and the butter tasted rancid. I called Dunkin' Customer Service and they said the owner would reach out to me for a refund and they never did and it's been over a week. I never called a Customer Service line before because I don't like to complain but this was extreme. I will never go back here.

I would give this dunking better starts but there are two workers there around this time of day that should not be working there. They are rude so unknowledgeable about the job and just plain disrespectful. I have been having nothing but problems with this dunking with these two boys that work there. I only go because it’s on the way to work. I would go els where but again on the way to work. They need new workers then those two and I’ll be calling the store manager to see if things can be done about it. However if you can get to this dunk-in early in the morning and deal with the owners it’s a much better experience.