Dunkin'

If I could leave a zero star I would. The people here are rude and ignorant. The woman at the drive thru literally shut the window on me as I was asking a question. Her name is Tina and she dropped multiple F bombs at me with my kids in the car just because I was asking for extra whipped cream. I will never goto this location again.

I go into this Dunkin' at Westbrook Crossing, every day. I work at Kohl's. I order a Caramel Craze latte lately and it is perfect when Jenna takes the time from her busy sandwich station to come make my drink. Jenna always has a great attitude and is very friendly, however, I cannot say that about all the morning employees. Tina, has not only been rude to me frequently, but other customers as well. She has a poor attitude and you can tell she doesn't do much around this store. On the other hand, I have seen Jenna outside changing trash, working the busy sandwich station and making drinks for customers all in the same hour. Jenna deserves to be the highest paid employee there and I hope she is. If I were her, I would look for a career in a higher paid customer service position. She runs that place on any given day with the best attitude I have seen from a fast food worker. I would suggest looking at the other employees and discussing their bad attitudes and lack of work ethic and promote Jenna to something of great importance in your corporation. Keep up the great work Jenna! For the rest of you, buck up or quit!

NO stars! I used on-line ordering, as NO ONE would answer the phone, and used Grubhub for delivery....as we are from out of town, staying in a hotel, and drive semi - so not able to drive to stores... My order was accepted, tracked, and delivered on-time . HOWEVER....my order was COMPLETELY wrong, and AGAIN - NO ANSWER at the store...in fact the number listed transfers to the fax, and other numbers listed in directories are “no longer in service.” I ordered 2 blueberry and 2 coffee cake muffins - received 1 coffee cake, 3 blueberry -2 of which that looked like they were crushed before placing in the bag. I also ordered 5 Boston Creme, 2 Jelly filled, and 5 Vanilla Creme doughnuts...received a variety of everything BUT what was ordered..... Definitely NOT impressed with this Dunkin..... 5 stars to GrubHub...they were perfect! 0 stars to Dunkin...(even though I had to list 1 star to post review)....a lot of money for wrong items and no way to get the order fixed!

Absolutely horrible service. Never been treated like that ever and I go here at least 3 times a week on my lunch break. Accusing me of what I specifically told them the drink I wanted. I promise you, they’re not even worth it. So disappointed too because I really wanted that drink too. Sad thing is that I’m sure the associate will never get talked to or written up or anything or this will never been seen. It’s really to bad. Even the manager was rude when I called and told her my experience.

Was disappointed got all the way to work and they forgot to put the caramel in my ice coffee. Nothing worse then to take a sip and expect it to taste like caramel and it has no sweetness. So I tried them again this time I went inside I asked for a strawberry refresher. The girl behind the counter was all put out. She went out back and got the strawberry stuffs d slammed them down on the counter. There was no need of her attitude . I don't think I will be returning.you had 3 stars I just took 1 away.