Safeway

It's a Safeway so the produce is decent, the store relatively clean and frankly, the thing that makes or breaks it is the people who work there. I went today to get a quick sandwich and the person at the deli was great. Friendly and fast. The check out was a bit mixed but I figured that Rita was having a busy day.

Just when I thought customer service, like chivalry, was dead, here comes "Jeff" helping customers find that long lost ingredient in their great grandmother's traditional family recipe. Ok, that's a stretch, but man!! Jeff not only knew where every item I asked for was, off the top, he also was running around, well, limping actually, finding things for other customers! Although injured, he didn't stop helping people, and I think he really enjoyed it!! He was pleasant and knowledgeable and totally "at your service". I was very impressed, and think he deserves a raise!

I live across the street in Rossmoor but drive 5 miles to either Alamo (recently remodeled & has roomy aisles), or Lafayette, rather than face the always busy & shorthanded checkouts here. I realize they all have staffing issues, but no self checkout, and even at night when there are few people shopping, I have had to wait because only one or two checkers with several people in each line, and no express line. Very frustrating if you stop for just 1 or 2 quick items. At Diablo Market I can barely get to the card reader before the checker is finished and have never waited for more than one person ahead of me. Checking out is a priority for them, apparently not at Safeway.

This is the worst grocery store I’ve ever been to. When you walk in, it smells disgusting like rotting meat. The story is visibly dirty and I found food that expired in 2020…two years expired! Unacceptable experience especially being a main grocery store for older folks due to proximity to rossmore. Step it up, Safeway.

I work in Rossmoor and before i go home i do my grocery here almost everyday. It’s a good store but some of the workers show rude behavior towards me, specifically the tall oldman who takes the cart, it seems that he dislike my presence (maybe to others too).I hope he would change his ways or i may not do my grocery there anymore. Update: He did it again!!! I don’t know what this guys problem is but surely he is really rude to me, he passed by me and as he turned his back from me he said something which i didn’t quite understand. And he got that angry look at me. This is unacceptable. Maybe he is so unhappy with his job.Sorry, i won’t ever do my grocery here again!!!