The Counter

I am an Artisan Burger Junky. I wish they had grass fed beef, but wherever they get their beef is a good source of really tasty beef! I thoroughly enjoyed my burger on a fresh Brioche, and really loved the ketchup, mustard, pickle relish sauce they packed in my take out container! I was really disappointed in the limp, a bit greasy Parmesan fries, so don’t bother getting those, however, the deep flavor of the beef burger is what would have warranted five stars, if we had not had the mishap with my friend’s entree! UGH. Unfortunately, the one star rating comes on behalf of my friend who clearly got food poisoning from the salad greens since she ordered her burger on a bed of greens. She is super fit and she went into classic food poisoning distress by 2 AM. and was able to clear the entire feeling yuck episode in 18 hours after much retching. We are both doing intermittent fasting, eating one meal a day, and she chose the burger on greens, and not a bun, so we know the greens were the culprit, since I had a burger on a bun… Upon entering restaurant to pick up our online order, which was totally wrong and had to be REDONE, for a 15 minute added wait, we were there long enough to see that this restaurant was clearly understaffed, ~ and that makes for easy accidental slip of careful hygiene protocols. I hope that management takes seriously to make sure greens are not contaminated. It only takes ONE PERSON to accidentally contaminate greens, and this was absolutely likely in a hurried environment. And then perhaps wash that person did wash their hands, or use fresh gloves, and not contaminate anymore greens, so I do not buy that the “no one else complained” from management. But given that this review was responded to, I expect they will be more careful, and the burger I had was tasty!

Great location, well customized burgers, very pleasant service (although could be bill errors leaving some room for improvement). From the moment we got in, we were happily greeted and offered to select a table in or out with the view. Interesting selection of customizable burgers including “impossible” and bison (unfortunately was missing). Place has good selection of beers, wines and some cocktails. Some errors with the bill (overcharged) that was pleasantly resolved with apologies. Always good to try something new and will be back to hopefully improve star rating.

Stopped by Fashion Valley today and saw The Counter being open. So my wife and I had lunch. She had Nashville chicken and I had the Counter burger with sweet potatoes. Both were excellent and great customer service from the two ladies working there. Too bad the mall construction did not complete as we did not see more foot traffic on this side of the mall. We will be back!

It has been some time since eating here...Our food was delicious! ....A side note..when our waitress came up to our table I asked how she was doing..as she started to reply, she began crying...she politely walked away. After regaining her composure, I asked her what what happened. The last customer felt it necessary to belittle her in front of the restaurant. Now I know, there are always two sides to a story, but to bring a young waitress to tears, what is wrong with people??