Mcalister's Deli

Amazing lunch! Food (Angus Club, tomato/cucumber salad, chips and tea) was great and workers even split it up for 2 of us to share! I felt bad for them though because there wasonly one person working. I think he checked us out AND made our food. Boo to the restaurant for not having better staffing, as we saw almost EVERY table was dirty and obviously that poor kid couldn't do everything!!

Usually have no issues with this location and very much enjoy the food. However, I had an unsatisfactory experience this weekend. We ordered food online and went in to pick it up. My friend got her food on time and my name was never called. After waiting 15 minutes after our pick up time, I went up to the counter to ask. Only then did they inform me that they were completely out of one of the items on my order. No apologies or offers to make it right. I understand the current supply chain issues, but I would have very much appreciated some sort of notification that the menu item wasn't available on the ordering website, or the staff using the contact information we are required to enter to let me know that my order could not be fulfilled as is.

This was our first stop in Waco and we thoroughly enjoyed the food! We had an amazing server who helped us decide what to order. This location seems a bit outdated inside, that's why I rate it a 4 instead of a 5 star. However, the Pepperjack Turkey sandwiches that we got were very delicious! The mac and cheese and broccoli were very tasty, we just added pepper to the mac and cheese. We will visit again as we travel to Waco, and we would reccomend visiting this location as well!

The guy who waited on us wasnt very helpful. As this was our first time to eat at a McAlisters. I didnt know what kinds of bread they had, or anything. When I asked about the bread. All he could say was which one. It was the same with the cheese. You could clearly tell that we had never been to a McAlisters before. Whwn we got our food. My sandwich was toasted. Which I hate toasted sandwhiches (again, I had no clue that they toasted them) and paprika on my, tater salad. Which is also gross to me. They people that work there. They need to be a little bit more helpful, and what not. Needless to say. I didn't get to eat, and it was a waste of money.

Edit- McAlister’s corporate made things right. Returned and had a much better experience. Food was hot and tasty, tables were cleaner, and staff was pleasant. Bathrooms still dirty however. Very much enjoyed my second experience. Went 12/11. I usually like Mcalisters at other locations. Bathrooms were unclean, paper towels out. No hand sanitizer. Food was cold, didn’t give our chocolate milk for kids or potato salad. I had to wipe off my own table because every single one was dirty. Male employee did not seem to care and seemed disinterested to get my missing order. Food was cold. Very poor experience given the price.