Pancheros Mexican Grill

This is normally one of our preferred locations and we will drive further to get better quality food, but recently they charged us extra for a tortilla when I ordered a bowl. When I ask why it was extra (as it hasn’t been before), they responded “we just have to”. When I emailed corporate asking if it was a new policy, they said it was not and the tortilla should have been free. Don’t let them scam you!

Unwelcoming staff and highly processed junk tortillas. I used to love Poncheros but they have seemed to gone downhill the past few years. This specific location has employees that will give you death stares when you ask them to mix up your burrito more than 3 little swipes. They then talk trash about you in Spanish right in front of you because they think nobody knows what they're saying.

My family came into town and wanted to go out to eat so I said let’s go to Pancheros it’s good. We went there and all 4 of us got bowls. It was pathetic and ridiculous! You got like a 1/2 of a cup of rice maybe a 1/4 of a cup of black beans, Maybe 6 to 8 pieces of meat, a teaspoon of corn and pico, a teaspoon of sour cream, sprinkle of shredded cheese and four or five pieces of lettuce. I was so embarrassed!! It cost me $50. I don’t mind paying for the food but when you only get $25 worth It gives Pancheros bad name. Won’t be going back to that one anytime soon!!!

Ordered online for 6:30 and they were still serving people in line at 7 after I had asked if my order was ready. No online ordered had been completed and I was waiting for over 45 minutes with many other people while they served others. Then wouldn’t allow us to cancel the order before it was made and said to call the store and then declined the call when we called.