Lucky Dog

We have been loyal customers since they opened! We have had our Maltese groomed their for 6 years! Today the “new” grooming manager Alex shaved my Maltese! He has always had long hair and has frequent grooming appointments every 4-6 weeks. Beware! We discussed his mattiing by his rib area and agreed on shortening that area. I suggested his feet being tapered and trimming his ears about 1 inch. I even paid extra for a lavender shampoo! He has no hair in fact he had more hair as a 4 month old puppy! Stay away! She takes no ownership of her decision and never called us! Not trustworthy!

I’ve been going here for 5 years. This used to be my favorite pet store. However, their overall quality has greatly deteriorated after being bought out by Bentley’s. The employees are more focused at looking at their phones than paying attention to the customers and the employees are never knowledgeable about the promos going on. Three times I have had to wait 10-15 min for them to call two different managers figure out if the promo is valid ... And, employees are not knowledgeable of the products. Also, most of all the regular groomers left, the new ones are not as experienced, at least when it comes to dremel (grind) trim. Every time (3x) I asked for the dremel and to be rounded, my dogs nails come out being sharp... why I am I paying extra for dremel when the quality is the same as getting a regular nail trim. Safe to say, I’m on the lookout for a new go-to boutique.

Fantastic, knowledgable staff. Great products at great prices and a fabulous groom shop for extra fun! I had my pup's nails painted and talked about dying her fur for a fun"tattoo," to show support for pride month. They were very transparent about how it would take on her coat and how long we should expect it to last. I appreciate their professionalism and care for my sweet girl!

If it was possible to give negative stars, this place would be deserving of such a rating. NO STOCK. Ever since it was bought out by Bentley's Pet Stuff, the owner, Lisa S. has run this place into the ground. What a joke. A roomful of frilly dog dresses and but bare shelves of what should be dog food. The manager, Michael, could care a less about this store as well. He is always sitting on a bar stool on his phone. All of my business goes somewhere else...ALL OF IT. Lisa S is a miserable business owner and and took a store which was always a fabulous experience and turned the store into a miserable retail black hole.