Tim Hortons

I wanted a Sausage on English muffin but it was 1:07pm and I was not sure if still available. So turned into drive-thru before I realized there was big line-up ... but usually pretty quick so I was not worried. 10 minutes before I even got to order and few more to get food. Then I reached in the bag to eat my hash brown and it was overcooked - way too crunchy. Few minutes later, at home I went to eat my susge muffin and it had very obviously been zapped to the point where the bun was steamy. Very disappointing. At least my coffee was perfect!

This morning I ordered a breakfast combo with 3 extra hash browns and a box of tidbits. I was a bit in a rush so I didn't check the order. When I got to work , I didn't even get 1 hash brown or my timbits. This is honestly like the 4th time in 3 weeks that my order was wrong. It's getting on my nerves. Then I mention it to a manager and they look at me like I'm crazy. Fix your store

Tim Horton's is really losing its lustre. The quality of the food over the last short period of time has really declined. The coffee often tastes burnt or acrid. The cups/lids leak almost every time. You have to now pay extra for dipping sauce if you don't want to eat dry potato wedges. The service is prompt, and the staff is friendly. But often whenever I get something to go, the bag ends up being an absolute MESS. It is not just this location, it is a common problem. This time I got some dipping sauce for the wedges and the lid wasn't closed properly on the small container so when I reached into the bag to grab it, it was just everywhere. It isn't super easy to clean up either. Other times I'll get chili and a bun and ask for the bun to be buttered, but they'll skip this step and just throw a few butter packets into the bag with the hot chili. They will melt and burst and then the ENTIRE bag is soaked in grease and butter. I'm not a clumsy person, this is not due to me being unduly careful. Maybe this issue can be solved with better training? I.e.please just butter the bun? (I'm driving and this is not exactly easy to do while piloting a vehicle). I'm not trying to be a whiner, but when a person pays close to the provincial minimum wage for a sandwich meal, coffee, and a donut, it would be nice to not have these problems.

10 people working behind the counter. Only 2 people ahead of me, it took over 5 minutes to give my order. #1 their priority is the drive thru. Shame. #2 manager doesn't know who is on break. Several workers just standing around. And the manager had to ask everyone in the crew on who is available to cover the cash register. I've heard great things about east coast Tim Hortons. The Vancouver area branches seem to be lacking in training.