Second Cup Coffee Co.

This location is a pretty good spot for coffee. The drinks and food are quite good. However the location has gone way downhill. I get it its hard to compete against the larger brands. But not putting in any effort is certainly not going to get the brand anywhere. Recently the Espresso machine has been broken for at least a month. The wifi is up and down and nobody seems to be able to correct the issues. The wifi is very slow, get 2-4 customers online and you might as well use your own mobile hot spot. There is a lovely fireplace in the middle of the lobby that is never on, there are bricks/blocks falling out of the fireplace. The glass is removed or broken from either side. The leather chairs that were located around the fireplace have mostly all broken and have not all been replaced (even before the pandemic). And because there is usually just one staff member on lately they can't handle drive-thru and the lobby at the same time, or if a technical issue arises. Last week there as a power outage and the POS was down. The barrista could only offer free coffee or tea. They could not sell drinks or food. Outside of the store the Drivethrough menu board is damaged with no menu displeyed making the location look like it is not open. I really believe that Second Cup has a comparable drink line-up to others and could gain more customers if there were more stores in St. John's area. Please fix this store.

Terrible place . No idea what this place is all about and why it is still opened . Probably a corporation owning this for tax purposes , can't see any other reasons. No ambiance, they didn't even play background music when I was there , WIFI didn't work , no customers ( for some obvious reasons) , it was actually embarrassing to sit there and have my coffee while the 2 employees had nothing else to do but look at me . Please , cross the street and go to Starbucks instead. I have no respect for people who owns those type of place . You will NEVER see me there again.

The cafe was such a busy place, but has sadly degraded over the years. My company and I quickly noticed how untidy, dirty and cold the area felt. A follow up trip to the washroom just furthered the experience. A near empty building, a toilet in a deplorable state, and staff sitting on their hands. I'm done for now. B