Subway

We were at DQ in Baldwin on July 27th at around 4:15 pm. The person who took our order was rude and made it seem like we were a very big inconvenience. No smile. No hi or thank you. We order 2, 6-pc chicken meals and a flame thrower meal. When we arrived home we discovered that we only received 2, 4-pc chicken meals and when my son went to eat his burger we discovered that both beef patties were burned all the way thru. Won't even feed it to our dogs it was that burned! Please see picture below. Both burgers were this burned. This is the 2nd time we have been at this location and staff was rude. Used to have way better service and friendlier people who knew what they were doing!! At least the fries were hot and the drinks were cold.

On 10/21/20 my husband an I went here to the Baldwin Dq for some dinner. The frustration started with a intercom box not properly working for the employees to be able to hear the us 'the customer' trying to order food after about the 20th time of being asked to repeat the order, we were asked to pull up to the window to order. After getting to the window things went a bit smoother. I believe the gentleman name was Jon, he apologized alot for the mic/intercom box not working, an made sure himself that the order was correct. Thank you thank you for taking the time to fix the problem. I highly suggest that mangment fix the intercom box for future customers.