Taco Bell

I called to see if they had the chicken wings was told yes but only after 2pm. 2:30 I arrive to get them and the guy at the speaker said they were closed, at 2pm on a Saturday afternoon!! I ran some errands on my way back I passed them and saw a line in the drive-thru, guess they finally opened. I was able to get the wings. They were hot, fresh, and crispy on the outside but they reminded me of the fried wings you can get from Walmart. So not really impressed.

If it was possible id given 0!!.. not busy at all and taking long to make the order... 3 meals all squeezed on a small bag! Tacos all broken and chalupas magically turn into burritos once i unwrap.. hell naah... poor staff capacity.. if yall dnt like ur jobs why be there making pple go thru a bitter experience

I see people rating due to slow service, which I experienced last night. So why am I giving 5 stars? The young lady that served me had the BEST customer service! I was really annoyed and almost left before I was trapped in the line, but decided to wait it out. I get to front and ask if they are short, the young lady explained it was her and a person in training, this she said with a smile. My food was not perfect, but I ate it without complaint, because I knew they did the best they could, it was not bad, but it was not the usual. Unfortunately, employees are not in control of staffing, so lighten up folks. Appreciate the workers that show up to serve you, when no one else will.

I don't know why I even bothered. I ordered on the app and when I got to the drive through, they told me they couldn't make it. Okay, a chalupa, a bean burrito and cinnamon twists doesn't seem possible, but maybe they didn't have the box? They told me to cancel my order, I asked for a different order and that I would pay the difference. They seemed to say they were going to work with it, I could not understand the speaker, so I rolled up to the window. The tint on the window is so reflective that you could not see inside, like you can normally to see the staff working away. After a minute, I realized no one was coming to the window. As I pull out, I see someone in their car parked on the other side of the building with a drive through headset on. REALLY? Is it better to pay staff than to put a piece of paper on the menu board? This was 7 PM! Every time I go to this Taco Bell, I leave disappointed.

The Rowlett location is never open on time. I have gone almost every day for the past week and only got breakfast twice. Today I got there at 8:50. They said they had nothing available. every time I go there, there is always something that is not ready. I have to wrap around the building twice. They never have sweet tea available and they say it's because they are short staffed. There are two people there every morning but yet the doors are never open. I don't know what's going on with the route location but they are in need of a reminder of breakfast or don't open for breakfast. Either way they do have impeccable breakfast but the staffing is very non-customer concerned.

This is the third time that I arrive to pick up an order and their doors are locked. They have a sign and tell you to come in through the doors but because they’re locked often you can’t. Twice I’ve been told to back out of the drive thru because “they’ll just unlock the doors for me” but there are already cars behind me and the drive thru curves so it’s difficult to just back out. This last time not only did a worker get an attitude with me but also left out three different items from my order.

I've come three times, only to get reasons for not being served. Tonight, it was that THEY ONLY HAD CHICKEN 🤨. I didn't know that Taco Bell focused on Chicken. I asked the young lady what time they closed, she Proudly said 2am, however, it was 11:45p. The last couple of times was that There Was A Flood😶. That was a couple of months ago. Since sitting here, MANY VEHICLES HAVE LEFT EMPTY HANDED (It's 12:06a now). IT'S A WONDER WHY MCDONALD'S ALWAYS HAS A LOADED LINE OF CUSTOMERS.. I'm sick of wasting my gas for nothing, and leaving hungry still, because I DONT eat McDonald's😠.