Wingstop

FRIED WELL DONE! #YUM...Update..So not so Yum! At the time I lived in Rowlett, TX. I went in an ordered again since it was quite yummy three days prior. The most terrible experience I will advise you of and hopefully some of the info I've described will help those who plan to continue to buy from wingstop. So, wingstop has different a number coded size box for what size wings that have come in, as explained by the Management. She said coded box 1, box 2, box 3 and box 3 would be the largest. So, I like my wings well done. I was advised and verbatim that, "I would need to ask what size wings do they have in order to know how well they would need to be cooked". HUH!?... Who would even know this information. It would be best for wingstop to ask this question and I'm sue other's would agree! No compensation like 10%off your next order..NO OTHER COMP! Like wow! So get this, I was advised to come back with hungry children waiting to eat and drive 15 minutes away, wait for another order OR THEY COULD DROP IT BACK INTO THE FRYER!...WHAAAATTTT MADNESS IS THIS IN GENERAL BIT ESPECIALLY DURING COVID. So with discuss i asked for Corporates number. So I called. Left my overall discuss about their policy and was expecting a call or email. Two months still no call or email. Call back and left a message about waiting to months and no call. So I then get a call from the "District Manager", she identifies as. But had no resolution and provided overall pushback. I advised I had to recook them using my time and oil, wasted to get them well done, she brushed that off. Not expecting this response from a General Manager at all. But primarily the response is, "I'm sorry". My mind blown! Here's the pushback: •I have to speak to the one person who provided you this information because it has to be someone new, since all of our employees at this location are tenured 10+years •We don't have a policy to take back food and recook it after a customer has taken it home, so sorry about it •If your wanting comp(and will keep reiterating) go back to the store....Mind you, and already had explained 3 times, it's been two months and I no longer am in the state of Texas. •I can't speak to anyone else higher than her, only the Owners are higher...No wonder her attitude was🤷🏽‍♀️🤷🏽‍♀️🤷🏽‍♀️ •Advised I had pictures and was told, "I can't tell whether or not from a picture whether wings were cooked well done! ... Wow, she must have never cooked a day in her life! She seem to become flustered by my having pictures and was at this point not wanting to even continue the phone conversation. •Told me my order was not wrong, just not cooked right.....Me blinking and said well my order is wrong, not sure what accounts for being wrong if it was not cooked as ordered. She hesitantly asked for me to send her the pictures since I could not speak to anyone higher than her. ADDED pictures to show the supposed well done wings and drop a thumbs-up if you can tell these wings don't look well done to you?! EAT AT YOUR OWN RISK!

I usually love this place . However, I think since there is a "wing shortage" they are using either a different recipe or different style of wings. We ordered a 40 piece and they are usually gone in our home. But the wings were extremely big almost like the ones from 7-11 . No one ate them. Please BRING BACK THE OLD WINGS :( No one ate them and $60 DOWN THE DRAIN