Panera Bread

Why does this location continue to be so unorganized? I ordered a drink on the app. I go inside to pick it up after receiving the email the order if ready. I wait… and wait… and finally ask and was told they don’t make the app ordered drinks anymore you just take a cup yourself and fill it… okay good to know. Next time I go in, take my cup, start filling it, and was asked if I placed and order as I can’t just take a cup that an empty cup will be waiting on the counter with my receipt to use. Third time I ordered… went in and back to waiting since I didn’t want to get scolded again and I wait… and wait and upon asking again I’m told they don’t have large cups so they can’t fulfill the order (after receive the email confirmation the order was complete)… am I being punked? I understand it’s just a drink but from a customer service standpoint it’s frustrating when each time you go in different rules apply and I’m never sure what to expect.

This review is for the new chicken sandwich only. My daughter and I both wanted to try the new chicken sandwich. We each ordered the exact same thing.. the "signature take" sandwich, a bowl of soup, a fountain drink, and for $0.99 we added a bakery item, and opted for the apple instead of more starch. The soup was great. Mexican street corn chowder. Pretty good. The pecan braid bakery item was great. The apples at Panera are consistently some of the smallest apples I've ever seen. The chicken sandwich. Sigh. Very underwhelming. The "emerald greens" were nearly missing (2 tiny pieces of wispy greens, possibly arugula). Had I not opened up the sandwich to scrape off some of the overpowering garlic aioli I wouldn't have even seen the greens. The parmesan crisps were also somewhat too "sharp" and could have used less of them. The chicken breast itself? Meh, nothing special here. Not terrible, not great. Both of the overwhelming flavors totally masked the taste of any chicken, but perhaps that's the point? The old saying "less is more" is appropriate here. So, all this for $44.22. Absolutely staggering for 2 chicken sandwich meals. $12.00 for a chicken sandwich? There is nothing on the chicken sandwich that warrants that price.

I am a huge fan of Panera Bread, I gave 4 stars because this location has teenagers with attitudes even the teenage “team leaders”. The dining room is always slightly eschew. Also every time I order pastry with my order they forget it if I order it via kiosk. Today I automatically asked at the front counter where I was met with an attitude from a senior adult stating it will come with my food.

I ordered online through their app for two iced vanilla madagascar coffees. Per the app the drinks would be ready for pick up when I got there. Little did I know that they do not make the specialty drinks for you if you order on the app. First time ordering there and it will be my very last. I told them it was my first experience there and no one really wanted to be bothered. They gave me two cups with syrup and was told to make my own drink. Sad part is that I tipped them when paying on my app only to be serving myself. Never again. Thought about joining the coffee club but that will be a hard no after this experience. Much easier and cheaper to order online and pick up at Wawa where the drinks are made for you.

Good food, good bread. The steak sandwhich was tasty and not overly "mayoed" as has been the case before. Baja mac and cheese was fresh and good. The avacado tasted good and had a good consistancy. I chose their house made fountain drinks and was pleasantly surprised not missing the over saturation of sugar in them. The area was clean and the person who greeted us was pleasant and helped with good advice. Good experience and most importantly the food tasted good and fresh. Family friendly, and good for assorted ventures from being thirsty to being hungry. Outdoor seating availible in the warmer months. Bathrooms weren't as clean as they could have been but not terrible either. Recommended for those who travel with or without a purpose.