Subway

Usually this would be our go to place as my 7yr old loves subway every now and again. So on March 11, 2020 my husband and son set out to go purchase a sandwich for our son. He arrived there at 735pm to the doors of the establishment locked, he then knocks the door, the employee was there making a salad, says I'm closed and ignored my husband standing out in the cold. He then walks away and went to the back employee area or the establishment. Another customer walks up to my husband and asked are they closed? So they engage in conversation with the other customer saying that is so rude. I then told my husband to take a picture of the establishment. Now the establishment time listed on their facility says open until 8pm and the website says 10pm but this guy left 2 customers outside in the cold at 735pm. Absolutely ridiculous. Definitely lost my family as customers.

I have never experience such poor customer service. I frequent this location however, I usually order in store. Today I decided to order ahead using the app. I ordered and arrived at the store 16mins later to be told the order had no been received and the sandwich had not been made. I expected that by showing the employee my subway confirmation and PayPal receipt that he would be sorry for the delay and make my sandwich. He said he could not make my food until he received the order on his computer. I asked him if he expected me to wait until the order (which was placed now 20mins ago) would arrive. I then asked him to refund me which is said he could not/would not. He said I would have to phone subway customer service to deal with this. On my way home, I called subway to only be given automated message machines. At this point I drove back and told him that he had to take my name and number and call me when he receives my order and refund me immediately. Terrible customer service. I showed him confirmation and payment. If (for whatever reason) the store didn’t ever receive the order they would lose out in a couple of dollars of the cost but now they have lost out on a customer forever. Have some common sense. It’s your issue. Make the sandwich and apologize. Still chasing my refund.

I have visited this location twice since the Watchung location has been closed. On both occasions the staff ( same gentleman had an attitude ). My young ones noticed his attitude as well. Everyone has their days and I know that some customers are not easy to deal so I am going try forget those incidents. I would at least like one day where this fellow does not have an attitude. Let's see how it goes this week...