Hardee's

Saw the ad on TV for the prime rib burger, also ordered a big cheeseburger for my dog. These were the DRYEST sandwiches I have EVER seen in my life. Two tiny pieces of dry prime rib, a dry hamburger patty and 2 HARD overcooked onion rings. Good thing I got a large tea or I would have choked on this sandwich. Even the dog said hers was dry as a bone! The service was good, the lady friendly, but my goodness on the food. Fooled by a TV ad AGAIN!

Unfortunately, the world is short-staffed, and everyone feels overworked, as Alinia exhibited during our visit. From the moment she took our order, her tone should have been enough for us to drive off. No, we stayed, and as she proceeded to give us our order, it fell to the ground. She went to the back and never returned to say anything. She sent someone else to the window who had just come to work to tell us that we had dropped our food. Never once offered to remake it, which I would have passed on. She NEVER made sure the bag was in our hands. After I told the gentleman, I wanted a refund. He got someone else who suggested that we come back tomorrow and speak to the GM. Tomorrow came and went; I called and went up there. Jennifer was not in who they said is the GM. However, one of the guys acted as if he did not know the GM. Darren the shift manager said he wasn't at work and to speak to Jennifer. I have called corporate and waiting to speak to Jennifer. I want a refund, and I will NEVER return. I don't expect them to have Chick-fil-A customer service; however, I expect them to do what's right, and that is not to avoid giving us a refund.