Starbucks

What a fine oiled machine! My drinks are always perfectly made and the staff is always extremely pleasant! It doesn’t matter if they are in the middle of a morning rush or there is s a lull, staff is always amazing. I placed my latest order on line and walked in. It was like watching a ballet the way staff danced calmly to crank out orders during a morning coffee rush. Maybe I’m not doing the staff justice in trying to explain how amazing I thought they were this morning but I hope a manager sees this and recognizes what a great tan they have in their hands!!

I went through the drive-thru with no problem... Until I pulled up at the window. The cashier was nice, but gave the wrong change. The bald barista in the back wouldn't stop glaring at me through the window, even though he wasn't the one serving me. I have no idea what his problem was. Was 2 coffees too much to handle?

MISSED OPPORTUNITY!!!! Last night, I had a VERY long drive to upstate New York. I used to work in the Paramus area and frequently stopped at this particular Starbucks before going into work at night for the 11pm shift. It’s been a couple of years since being around and I was not aware of the business hours change and that the Resturant closed so early. I had planned stopping at this Starbucks as part of my trip because it was more convenient than the “closer” one at the start of my trip almost an hour earlier into my drive. When I pulled into the lot at 9:25pm, it appeared as though the store might have been closed but the lights where still on and there was an employee inside at the counter. As I stepped out of my vehicle, he immediately turned off the lights, instead of letting me approach the possibly locked door and simply saying the store is closed. I then got back into my car tired and disappointed then pulled away. What that employee did not realize is that I had worked the over night shift and only had a 2 hour nap. What he also did not realize is that I had a $50 bill in my pocket that I was willing to give him for a cold brew coffee with a splash of milk and a couple of sugar packets (that required no clean up) so I wouldn’t have to pull over and sleep on the road with my children and dog in the car at night (which I ended up doing). He could have charged the order the next day when the store was open and kept the tip ;) OR just taken his “no, we are closed.” As former tea shoppe owner I understand not wanting to deal with customers at the close of the day or after hours, ESPECIALLY after clean up and closing up the register!!!! One thing to take away is a little inconvenience of speaking with someone could go a long way.