Henry's Restaurant

Having recently moved from the east coast, I have been trying to find great, locally-owned places to eat in a land of franchises and chains. Unfortunately, Henry’s will not be one of them. We tried eating there at around 3:30 PM. There were people in line to be seated and a few picking up their orders. I don’t know if that was busy for them. While standing in line, I was absolutely shocked at how rude the older woman with the bleached blonde hair who was behind the bar was speaking to the senior customer in the front of the line. The old woman was trying to order something with what seemed like a voucher. The customer was asking about the dish she was about to order and the worker rudely said “I’m really busy, so this is going to have be fast.” The older woman looked embarrassed and tried to order a second dish, and was yelled at again and told she could only get one per day. Even if this was the policy, the disrespect and demeaning behavior was completely unnecessary. We turned around and left before being seated. I’ve worked hospitality my whole career and I know that even if you’re understaffed, busy, or not feeling well, you NEVER take it out on the customer. I don’t care if that worker was the only one running the floor that day (she wasn’t, as the people who came in behind us were seated before us by another woman, but we were fine waiting) you treat every customer with patience and respect, and if service is slow, you just apologize to the next customer. I will never give Henry’s my business as long as they are comfortable having a host/bartender/whatever she was who is so blatantly rude to someone who is old enough to be my grandmother. I also will encourage my staff, friends, and coworkers to eat elsewhere.

It's a nice family friendly restaurant. I gave a 4 star because the small salad bar looked like it needed a clean up, just wiping down and refilling. So we passed on that. We went about 430 pm before dinner crowd. Staff is friendly and good service. Food was fine we just had fish. Sounds like they do half off on your birthday. Nice small town restaurant. We would go back.

This is my $10.00 breakfast. My husband got the buffet. He said, "we need to open a restaurant in Ottawa if this is what you get for a buffet." He never complains. No fruit or anything homemade on this spread. Everything was purchased, probably Gordon Food Service. My 3 egg omelet appeared to be processed eggs as well. Not a great experience. The host was an amazing young man. The waitress, that's another story. (We still left her a 25% tip though.). This place is not what it was back before Covid.