Taco Bell

The staff here seems like they are mentally handicapped. Waited over 40 minutes for 4 items because half of the food was incorrect or missing. When asking about our before it was handed, they could not even match to the order number. Guy just mumbled and gave up, putting the bag down on the table and walking away to do more pointless mundane tasks. Slowest, worst "fast" food restaurant ever. Shot of the interior after the backlog of screwed up orders. So many people waiting

First time in Niagara falls. So the girl at the window completely forgot to push our order through so we ended up waiting almost 20 minutes AFTER reaching the window to get handed our food. She didn't hand us our food for another 5 minutes after it was in her hand because she was flirting with the other workers who COMPLETELY messed up all the things on our order because they were too busy flirting back. Never been to a worse taco bell. Never had my order so messed up or waited longer.

One time I decided to come to this Taco Bell location during my lunch break because I had a gift card that was given to me for my birthday. I only get 30 minutes for my lunch break at my work so I figured this place would work because it's fast food, right? WRONG!!! After placing my order, I waited 25 minutes and STILL did not get my food while there were people ahead of me in line who were still waiting for their food. I knew that I wouldn't get my food in time before I had to return back to work let alone have time to eat. So I had to cancel my order and request a refund and left the place empty handed and had to go back to work on an empty stomach. If I had continued to wait for my food, my total wait time would likely be at least 45 minutes and my work would probably write me up for taking an unauthorized extended lunch break. If you work at a job that only allows you 30 minutes for your lunch break, stay far away from this place. You will likely not receive your order in time and have to go back to work hungry. Sit down restaurants literally have wait times shorter than this "fast food" restaurant.

Literally waited over an hour inside for my order while they gave the drive thru priority... I know that's usually the case, but when you have 15+ people inside waiting for their orders for over 40+ minutes, you should probably prioritize those orders. I cut the staff some slack as their manager walked out on them, but many if them were just standing around while the 15+ customers and myself waited an unacceptable amount of time for our food. Many of us wanted refunds but they flat out refused stating they "didn't know how". After all this waiting, they ended up "losing our order" and were forced to write it down on a piece of paper. Total wait time was over an hour. Like the other reviews said, this place needs a serious overhaul, more staff, and better/quicker service to even warrant going here and giving it the title of "fast food".