Dunkin'

Took over 20 minutes at the window to get 2 iced coffees. Inside all employees are visible and on their phones laughing and having a good time. Cars behind us are beeping. I have to resort to knocking on the drivethru window and they just look at me and wave their hands. Insanely bad experience. Hard to believe that store functions at all, with that level of incompetence I can only imagine how dirty it must be.

Came inside to order since the line for drive through was very long. The employee took my order, and then took two other customers order after me. I waited as she made the other two customers coffee first and THEN another customer came in and she made their coffee too. I then questioned if she was going to make my coffee which she then questioned what my order was.

Breaks my heart to write this. I have been avoiding writing a review as I have been a forever long and loyal patron of D&D. This past visit last week marks the FOURTH time at this location alone we've had to just throw out all the drinks. There is no description for even how they taste. And the day before this I had stopped in a hurry. I had noticed the drive-thru wasn't moving. I went inside aware it wouldn't be fast/stellar, but hoped for a miracle. Instead, although they saw me, they absolutely ignored me. Time passed. An employee came over to where I was but instead of at least acknowledging me, they looked down, grabbed a box for donuts, assembled it in front of me and then turned their back to me, all without so much as a "hello or please wait". After ten minutes, I left. For several years now there has been no consistency in food/ drinks between D&D locations and it's a crapshoot w odds regarding a completed order done right, but, we always still went out of loyalty.Mistakes happen. We have recently started making the trek out to a competitor just to get that value and consistency. I wish I could say different, but D&D is losing our loyalty and I'm not sure many employees working at these area restaurants actually care about their job or quality. I wish it were better.

Dunkin definitely is not like the good old Dunkin Donuts....Remember when they made the donuts right in the stores. Not anymore....long lines/waits at the drive through, so-so quality on the food, and staff isn't as friendly as they once used to be. The most disappointing is the price of everything. Far too expensive. Would rather go to McDonald's for my $1.08 coffee....which is just what I'm going to do....after I shut down my Dunkin app.