Il Vento

We were there last night for a 40th birthday celebration. I have to start the review saying that the food was very good (reason for me to add another star to this review). However, we will not come back ever again as the experience overall was pretty poor. Service was an absolute disaster. Throughout the entire 2 hours we felt like they were pushing us out of the restaurant by rushing the order and pretty much taking our plates away without us having finished eating. One of my friends ordered pizza and had roughly 3 slices to go when the waitress came around and asked if he wanted to take those away. When we made our booking there was no mention of a limited time for seating, so going through that was extremely disappointing, for what you pay anyway. We had children with us too, and they were complaining all the time that our kids were disrupting the service, etc. The place is not kids friendly at all, but they also don’t mention this anywhere. However I think the cherry on top of the cake was when at the end my friend called one of the waitresses to provide feedback, and the lady did not take the feedback lightly, always having a “why” to justify their behaviour and lack of customer service (we were busy, you guys had more people than we expected, you didn’t confirm your reservation (which I’m still trying to understand how, because there was a table there on our name… anyway the most lame excuses, but never an apology and a “we will strive to improve” sort of thing. What appeared, in the end, was that for that place, customers have no right to provide feedback at all. Unfortunately for that level of price and venue etc you’d expect a better customer service but definitely not the case. Do not recommend this place at all!

WOW!! Where do I start?! We had dinner reservations elsewhere which we walked away from because of bad service and went hunting for dinner somewhere else. We were so glad we found this place! ❤ I could not fault anything, very friendly staff and absolutely amazing food 🤌 what a hidden gem! Thank you so much for making our night amazing after a horrible start. We will definitely be back again when we are on the sunny coast again. Bellissimo x

1. SERVICE: Amazing. A competent, attentive waitress doing her job beautifully. 2. FOOD: Amazing. The best pizza we've had. Beautiful base, beautiful topping, perfect size. 3. PRICE: reasonable. The service and quality makes it good value for money. 4. ENVIRONMENT: Clean, organised, nice setting. HIGHLY RECOMMENDED