Dunkin'

I came 10 minutes before close and the staff was so kind to me and made my drinks perfectly!! To the workers closing tonight on May 7th, y’all are awesome! My drinks are usually hit or miss which is the only downfall to coming here, but a huge thank you goes out to the employees tonight from a pregnant lady who really wanted some good coffee LOL.

I usually have good experiences with this Dunkin, but today I didn’t. First, the line was super backed up and orders kept getting lost, including mine. I get that this happens sometimes, but when almost every employee in the store comes up to the window to ask me what I ordered, that’s a little much. I had a coupon for a $2 iced coffee. I asked for mocha and vanilla. My coffee is decent, but it’s definitely not what I asked for.

The coffee was good, I’ll give them that. The donuts tasted almost stale. My sandwich, which by the way took about 22minutes to make, was terrible. I’ve had better service at the local gas station. Two of the three employees were horsing around in the back and the front guy had to go back and ask for our sandwich several times. Everyone who ordered while we there had problems with their order. Several just left. I’m not sure if this is the same owner as when they opened, but she is getting a bad name in the area because of lazy employees.

This location is on the way to my school, job, etc. so I continue to stop here and just PRAY its getting better. It never does lol. The past two years I can count on one hand the good experiences I've had here. Its always a 45+ minute wait (even if you're the SECOND person in line), they ignore you at the speaker, they always get your order wrong, they tell you they don't have certain things just to avoid making it, customer service is AWFUL, the list goes on. Countless times I've sat at an empty drive thru and been told "one moment" over and over for ten minutes plus. Finally I got mad enough to say something and she said they were on shift change??? So I was just left at the speaker with no explanation? Its infuriating really. It always seems they want to make you so mad that you just leave. This location needs new management or to close the doors.

The milk used in my coffee was spoiled. The employees replaced the drink twice with skim and whole milk. I've ordered Dunkin Donuts coffee many times in the past. I know how the coffee is supposed to look. My coffee looked Like a darkish brown Instead of a little more bright like an orange juice color. I tried to explain to the employees but they are already upset about me complaining. I didn't want to raise a fuss over a $3 coffee and left.

I unfortunately didn't catch the ladies name, BUT she stopped her break to help me with what I needed. I was running a little late this morning and no one had come to help me she saw me and asked what was wrong so I explained to her what was going on she said I never want a customer to have a bad experience, I'm not sure if anyone will read this, but I want you to know how much I appreciate you this morning!