Dunkin'

This place is ridiculous. Last time I came here I ordered an iced latte and it looked like pure milk. When I questioned it, I was told “that’s what lattes look like” by employees who clearly had no idea. I thought that maybe it was a one off and hoped it was poorly trained employees. Today, I ordered a hot latte and as I was driving home, realized it too tasted of pure hot milk. I’m not a fan of hot milk by itself. When I got home, I poured it into a cup to see if there was any coffee…..nope. I was right, all milk (see photo). Such a rip off. It seems that this coffee shop has no idea what coffee is.

Hopefully, I will get this resolved since I am a pregnant moody person who got breakfast messed up at many levels. The cheese on my muffin sandwich was burnt so I couldn’t eat it, and my iced oatmilk latte was served hot. The order was placed at 8:30AM but my husband came back from the drive thru at 9:15AM…so even the hot drink was neither cold nor hot. I couldn’t even think of having anyone go back to sit through the line to fix the order. Instead I took photos and videos to leave as proof in hopes to rectify the issue.

I don't like leaving bad reviews, because I worked retail and stuff happens. Waited in line for over 35 mins with 4 cars ahead of me. The lobby was closed (for the 3rd time in a row). When I finally got to the window the lady who took my order sounded bored. She took 2-3 minutes between me saying one item. When I ordered a sandwich she said the Kitchen was closed (I heard her repeat this to the car behind me). Out of the donuts I wanted. All three employees were dragging their feet when I got to the window. They didn't acknowledge me at all. It's obviously just badly managed.

Young very soft spoken guy had to take my order in the window because I couldn’t hear him on the speaker. They didn’t have any resfreshers at all (which I understand). I Ordered a simple coffee order with a donut & another girl had to confirm my order again after him. My boyfriend gave my card to him before she stepped in and they kept insisting we didn’t give him one. After a few back & forths he realized he DID have the card with him. Then, when handing us the coffee he FORGOT we ordered a donut because we had to ask. I wish I saw the the bad reviews before going. Sucks one person can ruin an experience at a location. He doesn’t know what he’s doing.

I saw flies around donuts and when I asked an employee, he tried to kick them with his shoes, bringing his shoes almost touching the donuts. I left review with Dunkin Donut and left my phone number, never got a call or anything. I am so glad I went inside the store than my normal drive through trip, I would've never witnessed this .