Firehouse Subs

Really good subs, but a lot of the time the order is wrong or they forget an item. In store is mostly fine (except when they add condiments after being asked not to), but pickup/delivery is usually missing an item. Chips, drinks, soup, pickle, or full sub, it's a toss up what they'll forget to provide. I've always gotten a refund, but it's made me not order nearly as much due to the constant issues

The sandwiches were quite good and different than what you can get at other sub places. However, the service was very unfriendly - the person taking the order made no eye contact, didn’t smile, and didn’t say thank you after completing the order. These are little things that are actually important for providing a positive customer experience.

Absolutely terrible service. Ordered thru eatstreet for delivery. Received chips and soup but no sandwiches. Called and was told to call eatstreet because they couldn't do anything about it. Called eatstreet and was told the sandwiches were canceled. After waiting on hold for 30 min, I was advised there was nothing they could do. I would have to reorder and repay before I got a refund for the original $60. 2 hours later, we are all starving and still no food on the way. An $8 coupon was given. $8! No food, no refund, but here is $8 for the inconvenience?!?!?! NEVER AGAIN!!!! Do not use eatstreet to order from this shop

I got an Italian, my usual favorite at other sub places (especially at Jersey Mike's or Jimmy Johns). Mine had a huge chunk of ham and completely drowned out the taste of the salami/pepperoni: ended up being a glorified ham sub. When I saw it on the menu I questioned why Ham was included at all on an Italian, but figured it would NOT be 90% of the meat in the sandwich. I don't even care for ham that much, good grief, definitely last time I'll order one of those there. I did get good service, and if you don't wait too long to eat in the bread and everything besides the ham tastes fresh. It did get soggy once it sat for a while.