Jimmy Johns Subs

In the 5 years plus I've ordered Jimmy John's I've never had one bad sub until I had a sub from Lima. I had a bad feeling when my sub was done before I even got my cup of tea and I didn't see anybody making. I ordered the veto and the bread was hard as a rock it was super dry and it tasted like it was sitting there for I have no idea how long for sure a while.

These guys have the best customer service I've experienced in all my years of traveling, we order regularly and they continue to deliver excellent quality meals, they listen and make my over complicated orders seemingly with ease and finess. Absolutely astonished by their continues desire to do a good job. Keep up the amazing work guys, Much love.

Incompetent and rude. I submitted a DoorDash order and it didn’t show delivered and in progress for 45 mins. I call the place and the first person that answered kept interrupting me when I tried giving him my name. Then he tells his manager he can’t find my order. Then the manager gets on the phone and doesn’t ask for my name and continues to interrupt me and claim my order wasn’t there. When I first called the order it said it was waiting for a dasher. Therefore the store already confirmed it and did the order, it was just waiting for someone to deliver it. Anyways she began to continue saying the order is not in the system and then suddenly the order says it was delivered. I explained this to her and she says DoorDash is a third party and they don’t touch anything when it’s delivered. Doesn’t make any sense and she was simply playing dumb. I go around my apt to see if it was left anywhere and there it was, left at the wrong apt. Also keep in mind when I go to help on this order through DoorDash app it gave this store’s specific number to get help with the order. Not the typical DoorDash help you would get. You can’t get any refunds or anything. The store is in control of if all.