7-eleven

I go to this particular 7-Eleven store regularly to buy certain item(s). Overall, the staff knows me well and is helpful. However, I had a very bad experience on one occasion, and the franchise owner should be ashamed and regretful... Some months ago, I bought my usual merchandise at this store. Upon paying with my credit card, the POS terminal froze before I could sign for my purchase. The attendant immediately called the franchise owner to inform him about this incident, and to seek his advice as to what to do. I ended up having to go to another POS terminal to have my purchase processed, again. When I received my credit card statement for that month, I saw that both charges (from both POS terminals) went through -- I had been double-charged. Working through my credit card company, I spent more than three months to get the duplicate charge removed. All the way along, the franchise owner knew about the frozen terminal and the duplicate charges. In spite of the attendant's informing him right away at the time of the incident, the owner would not give me credit. It was a total waste of my time, having to spend hours with my credit card company on telephone calls and e-mail exchanges. Owing to his complete disregard of customer service, the franchise owner should not be in this business, or in any business at all !!!