Panera Bread

The food is fine, but the ordering kiosks make the whole experience more industrial and less welcoming. We scrolled through screen after screen of beverages looking for something with no caffeine, but never found a way to just order tea, and with lots of other customers waiting to order we gave up and spent $3 on a juice box.

Ordered a Latte and a muffin. Waited to get order. The women that ordered lunch after me received her order first. Then they told me my order was up. There was just a Latte and no muffin. I asked for my complete order and The young Man said you have to go back to the counter to get it. Now there are two people in line and you have to wait. At no time do they te you when you pay for the food to go get your Latte and then come back and we will get your muffin. What a joke procedure. So frustrated that I just asked for a refund. Counter person looks at me and says I can't do that. I told him to get someone that can. He gets the manager Justin and he tried to give my $2.99 back when paid $9.28 for the two item. Customer Service is number one. They failed big time. Both had attitude and they can do that if they want because I had a very bad attitude toward them. Panera needs to figure out a better system then making people wait in line twice for their order. Just needed to vent because I know Panera won't do anything about it.

Laura worse cashier ever! I ordered an Asian sesame chicken salad and she gave me an Asian crunch salad instead. Never acknowledge me I had to ask her are you taking orders and she just stood there and looked at me like I was growing horns. I don’t think this is a good working place for her to be around people. Not friendly at all and mad that I have a salad and don’t have time to take it back that I did not order….