Cupcake Central

One of my favourite cupcake stores in Melbourne. They really bring out the innovative flavours, most cake, tasty cream, cute presentation. I decided to try their vegan cupcakes which I have to say - tasted just as good if not better than their dairy and egg version. Highly recommended. My favourite non vegan cupcake is probably red velvet. They've been here for years, and are not going away anytime soon.

Same like GG's review. I had shocking stomach pains all night in bed after eating these cup cakes. Maybe as my diet is so clean , who knows! but something was not right. They were also a bit on the dry side and cream is like mock cream. Not great as people say they are and if those people do rate them well I'd say they don't know quality desserts. I think they are pre-made mixes with liquids added later to speed up production. No love in these.

Wish they were open on Mother's Day! Have been going there since 2014 I think. The staff are awesome. Love the cupcakes. A tad pricier than when the minis were $2.50. I get people gift vouchers to here as a fun 'treat yo'self present. And they're also pretty ethical and supportive of the community by donating end of day unsold cupcakes which is great and socially responsible

Cupcake Central, located at Don Arcade (previously known as Glen Arcade), off Glenferrie Road, Hawthorn is a gem of a cupcake place. As soon as you walk in, you will be greeted with a friendly smile. Service is excellent. The cupcakes are to die for, especially the Red Velvets. It is moist, soft and mouth watering. Topped with a thick layer of delicious frosting. The latte is excellent too. Highly recommended.

Very poor customer service!!! We ordered 4 Baby cupcake gift boxes with 10 flavor in each box on 12/02. When we P/U them at Sat 15/02, flavor in each box has not been sorted,ribbon has not been tided on any single box. Have 4 flavor in one box in the extreme case. We have to sort it out at home and tide the gift box ourselves with not long enough ribbon provided. End up have to use sticky tape to stick the both end of ribbon on the bottom of gift box. We clearly told them, we will P/U at 10am and purposely arrived around 10:40am. Hope can give them a bit buffer to get things ready...Not happy at all and very disappointed. The service is so bad and not acceptable!

Worst experience !! Bought cupcakes from Chadstone Shopping Mall store & they tasted stale & sour. My husband ended up having tummy ache after having them.Wasted our time seeking refund & the store manager was unwilling to talk or do that. Hope the accounts team process our refund & improve their customer satisfaction policy .

Poor service, ordered cup cakes to be delivered for a birthday surprise, booked it in and gave 24 hours notice. 2 hours before the delivery I get a call that they are wanting to close the shop early and if the delivery can happen immediately. Unfortunately there would be no one there to accept the delivery so their only option was to cancel the order. Didn’t have time to organise anything else at 3:45pm on Friday arvo. VERY DISAPPOINTED.