Jimmy John's

Edit: The fact that all you do is give a generic reply to each review shows that you do not indeed care about the results of the orders coming from this restaurant. Skimming ingredients and still charging full price to consumers via Doordash, online delivery through website, and in-store orders is fraud and a scam. You open yourselves up for lawsuits. I will begin to look in to legal matters if you don't shape up your business model. Be transparent. Cancel orders if you don't have enough ingredients, properly notify customers if a product cannot be fulfilled properly, hire workers (yes I know there are shortages) that actually care about working, and address issues appropriately. If you don't care then neither do we. Shame on you. Also if you are replying claiming to be the business owner in google but attempting to transfer us to a website saying "we would like to notify the business owner of this issue", then what good are you doing anyways? Get with the times. Wake up. Tried to order a sandwich through door dash. Received a phone call from this location by someone who appeared to be mocking me. They adamantly stated that they cancelled my order but never did. The order is stuck on preparing order. Called back and spoke with another person there. They reassured me that they did indeed cancel. They did not. Cannot contact help because it only gives the number for the store. What a joke. What a shame. What a ripoff. I demand reparations as i paid quite a bit for extras on the sandwich.

Excellent customer service. I ordered an Italian Night Club on line. I picked up sandwich which was waiting as I walked in. Walked out to my car and unwrapped it. At first bite I knew this was wrong sandwich. Opened it up and it was a Turkey Sandwich, with lettuce, no tomato, no Mayo, nothing. I checked receipt on the bag and sure enough it was mine, my name, my order for Italian Night Club. I took the sandwich back in with receipt. They were super-apologetic, quickly made me the correct sandwich and I was back out the door in less than 5 minutes. Again, as I left I was apologized to. Ate the sandwich and it was great, well made, lots of meats and all the condiments. Thanks for a great experience.

Not freaky fast at all! Placed an online app order for just 2 sandwiches. I arrived 20-30 mins later went through drive through and had to wait another 10-15 mins . The person just before me ordered right at the drive through and they received theirs right away. The car behind me the same. But they made me pull to the side and wait and wait. If you pride yourself on freaky fast and your KIDS are running the show lite a fire under them ! What a waste of my time . This store manager is loosing there grip on the place and it’s going down hill fast. They have no sense of urgency. There were workers just standing around in there. The regional manager needs to have a call ! I gave this review 2 stars because at least the food was good. There is some consistency most days.

It’s ALWAYS something with this location in Gresham. It’s terrible. One time they were out of lettuce, another time the power was off, then a different time they charged more than what was posted on the menu and the kid working shrugged and said “We just raised our prices, we just haven’t updated the menu.” Today their credit card machine was down and when we paid cash they took forever to make the food. The staff were messing around, were being unprofessional and rude. It would be one thing if one or two of these things happened. But, every time I visit this location there is something wrong. It’s clearly very poorly managed. If I were Jimmy John’s I would shut this location down because it is ruining their reputation. To the owners of this location, just get it together!

Went through the drive thru and the speaker was broken so had to go to window to order and after ordering it took 15 minutes to get 2 sandwiches and then when we got home they were incorrect. Order number 14's and there was no turkey on them, they were just roast beef sandwiches, yuk. I understand being under staffed but putting out a wrong product is a no go for me, I do not care if they are new, someone needs to be quality checking their work then.

Extreamly slow and poor customer service at this location, went for my lunch brake and went in to order. When I got inside there was one girl standing behind the counter on her phone (with 2 cars waiting in the drive through) and when I asked if I could order she said she had to go get someone. She came back with another employee who took my order right away and then went and started working drive through, she continued to just stand there looking like a lost puppy. I waited for him to come back and he made the sandwich.

Made an online order, for 445pm at 358pm. To be delivered by 445pm. Look at the app, says they are making it at 450. Says out for delivery at 455. We waited till 538, called the location and they answered with we lost your order. If your gonna go here. Go through the drive through and nothing else. They are not freaky fast in any way shape or form and they constantly mess up orders.