Dunkin'

Tried stopping by recently & had an issue from the moment I approached the drive thru speaker when it became my turn to order. The female employee who was working drive thru tried taking my order, but it sounded so muffled & could hear this screeching, high pitched, awful noise in the background that was ridiculously loud. I tried to order, but next thing you know, she cuts me off & I heard her tell her coworker to shut off the latte machine & wait to finish making the drink, so that she could hear me. Um...here's an idea, walk a bit further away from whomever is making the latte, so that you can actually hear & the screeching won't come over the speaker & blast customer's ear drums out. Anyhow, I placed my order & it only consisted of 2 beverages, a large iced pumpkin coffee & medium pumpkin cold brew. Believe it or not, even with the machine now off, she still couldn't hear me apparently & made me repeat my small order. I did, then she repeated it back to me incorrectly. I ordered the cold brew with cream/sugar, the large iced was extra/extra, but I guess this was just too difficult for her to handle. She then tells me to pull up without giving a total & when I get to the window, she hands me the cold brew, which had no foam or cinnamon as it usually does & the large iced coffee, which was loaded with a ridiculous amount of UNMELTED sugar all stuck to the very bottom of the cup. Although I did request extra/extra, this was still WAY too much sugar. I swear, she must've put about 10 or more in it! I have been employed by Dunkin' myself years ago & we were always taught by our manager to melt the sugar for each & every iced coffee we made, unless a customer requests that we don't. Horrible service, disappointing experience, low quality of beverages, rude employees. P.S. When making iced coffee, melt the sugar from now on! You'll have much happier customers & less complaints! It's really not that hard or time consuming. You simply put the requested amount of sugar in the cup before anything else, add a small splash of hot coffee to it, then swirl it around by moving the cup so that it dissolves, then add the desired amount of cream, ice, then cold coffee to it. It's really not that difficult & you'll make a much better coffee! Even for those who like extra sugar, trust me, nobody wants to sip a huge mouthful of it through their straw. If customers are paying $3+ for iced coffee, you can at least try to make them happy by making it correctly! FYI, cold brews contain foam on top, unless they specifically ask for it without!