Applebee's

Very clean inside and out. Didn’t seem to be too short staffed at this time. Friendly and attentive server. Prime Rib Dipper was a wonderful sandwich piled high with hot beef covered with melted (Swiss) cheese, and sautéed onions. I throughly enjoyed this sandwich. **It does come with America cheese but i preferred Swiss. The dipping sauce was very bland, watery, tasteless onion sauce, they need to work on but the sandwich was very good and worth the price. I does come with fries.

Inside of restaurant the floors was dirty, the table was sticky, the restrooms was nasty, utensils wasn't properly cleaned had to send back 3 times, salad leaves was unwashed, food pasta dish was extremely dry, didn't have no cheese even though advertised to have 4 cheeses & under seasoned as well, the drink my friend ordered didn't come with the gummy sharks as advertised. When we got seated there wasn't any utensils @ the table til after we was served a dirty salad. I had to give one star & didn't won't to give that because this whole experience was horrible.

Ordered dinner from here through a delivery service. Wife & I ordered steaks (Parmesan Shrimp Sirloin & Bourbon St Steak). Both were delicious & cooked just right. Sides were flavorful and cooked well. The onion rings were still crispy upon delivery. So good that we had to call the manager to let her know how good everything was tonight.

This is a follow-up to my previous 1-Star review for this Applebee's location. I was really hoping that I would be able to either change my previous review or add a new 5-Star review, but unfortunately I am unable to do so. After my previous experience with the BBQ sauce on my dessert, I called to speak with a manager but was only able to leave them a voicemail (at the direction of the automated person when you call the restaurant). I'm not an angry or mean person, so the voicemail that I left was just me letting them know about the mistake that they had made and asking them to give me a call back. Surprisingly, I never heard a word. So now to this evening, I called Applebee's in Rainbow City to place an order for the exact same dessert as last time, and I let the woman that took my order know about what happened the last time. She was very kind and apologetic and asked if I wanted to speak to her manager. I told her that I would be glad to speak with the manager to let that person know about my recent experience. I was on hold for approximately 2 minutes, and the same woman came back on the phone and said that the manager told her that I could have a free dessert. I was very disappointed by the fact that the manager of this restaurant in our small town couldn't take 30 seconds out of their night to rectify my recent bad experience, but it's obvious that this Applebee's doesn't want to fix the issues that they have. Anyway, every time that I order this dessert I pay for an extra side of hot fudge and an extra side of ice cream. I let the woman know that it was the exact same order that I had placed the last time. She took my vehicle information and said that she would see me in 10-15 minutes. I pulled into the curbside to-go space, and only sat there for a couple of minutes before a woman (not sure if it was the same one) came out with my food and with a ticket. She apologized for my previous experience and then told me that I owed $1.65 for the extra ice cream. Like I said before, I really wanted Applebee's to act right and do right so that I could change my review or write a new one with a more positive theme, but it just didn't turn out that way. I would like to thank the woman that took my order as she did apologize multiple times. I could tell that she was sincerely sorry for my experience. The message that I would give directly to the management at Applebee's in Gadsden: you work in a field that has to deal with customers and with the public, so when you have a customer that experiences bad service, you should do all that you can to make sure that that customer knows 1) what happened, 2) why it happened, 3) that you're terribly sorry about it happening, and 4) that you are taking steps to make sure that it won't happen to the next guest.

Had to stand at the door for about 15 minutes so we see seated ourselves. We watch the black hostess run and wait and say hi to the black costumers but when white couples came in they had to stand and wait, even one time a white elderly couple was waiting and a black couple came in and she ran to the black couple behind them and sat them do not get me wrong they where not busy plenty of seats where open. They manager watched her and told her Togo home come back for more training he seen what she was doing and said she can not pick and choose who she seats. The food was good but the hostess was a bad image for the reasrunt.