Samurai Sam's

New manager is rude. She did not understand spicy beef. Thought I ment spicy sauce over. No last time they put it in the wok and put the sauce over so that the meat was actually hot flavor wise. Called when I got home because my broccoli was raw. New touches a pan! She didnt do anything about it. Not even 'I'm sorry!'

I wouldn't go out of my way to eat here, but if you're nearby, it's pretty good. I ordered a teriyaki chicken bowl. The chicken seemed a little dry, they skimped on the sauce (would be nice if you could add sauce at the condiment bar), and for the price the portions were kind of light. There's much better choices in the Fresno/Clovis area that I'd recommend in a heartbeat over this place. hint: they have coupons that may make it more worthwhile. The customers in front of me had a sheet of coupons, and they used a BOGO coupon for their order.

We ordered our office staff lunch today from Samurai Sam's. It was delicious! And then they called our office a couple hours later to follow up with us to see how our lunch was and to thank us for our order. WOW! That is customer service! Very impressed. We will be ordering from them and referring business to them as well. Pro Travel Fresno says thank you!

Customer Service First off, as a manager, don't mock a customer when placing order over the phone. Tara was extremely rude taking the order over the phone. She was giving an attitude and had no patience. Had to call again to adjust the order. While paying, she tried to argue with me on what I ordered when I had the orders on hand to compare. The worse experience I have encountered after going several times.