Subway

Unfortunately not a good experience. I tried out their online ordering for the first time and it did not go well. I showed up on time and my order was not ready (they had 30 minutes to make just 2 footings). At the drive through window the employee asked me to go around and get back in line since they hadn't prepared my order. What is the point of online ordering if the order is not ready when you arrive and you are asked to get back in line. I had ordered 30 minutes before the other people in line and I was asked to get behind them. DOES NOT MAKE SENSE. Finally after waiting 15 minutes in line, I received my food. The employee had no explanation on why he asked me to go around in line other than they didn't have time to do my order. Instead of correcting his mistake and quickly doing my order before the others in line, he decided to act like a drone and not take care of the customer. He acted inconvenienced by me for showing up on time and didn't even care to think through how to correct his mistake. I worked at Subway during my teen and college age years. Back then if we made a mistake, the whole team would drop everything they were working on and we made it right for the customer right then and there. We would not of said, "hey can you go back to the end of the line and then we will fix your order." Very Confused on how anyone would think this is good customer service. Be Aware.

Today is the second time we have walked in to see workers either wearing a mask improperly or not wearing a mask at all. During a pandemic- this practice does not comply with food handling safety. If we see it again we will be going to the health department to complain as we have already complained to the store manager about it. We also will not be returning to any location that blatantly ignores community care and safety like this. I seriously hope this is problem is handled.

Everytime I come here I have problems, I've literally waited months in between trips to see if the service is better. Half the time no one answers in the drive thru so why bother having it. Then when I go inside I get ignored and have to ask if there is someone that can wait on me. And another time I got a guy who seemed like I was bothering him by coming in to order a sandwich. Not sure what is wrong with the people who work at this store. They need to hire some better employees with better work ethic.