Dunkin'

It was super hot outside and I wanted something refreshing to drink, but have never tasted any Duncan's refreshers so I asked the lady at the counter what flavor she prefers. She said she liked really liked the mango pineapple refresher, so I chose that one. Let me tell you when I say this lady hooked me up, she hooked me up! It was sooo good! Just remember to ask for two pumps of sweetener in a large This lady was so nice and so friendly to me, and her customer service was on point. I really had a great experience and enjoyed my drink tremendously. Thank you!!! 😊

After placing a mobile order for two drinks when I arrived to this location the only had one drink. When we were waiting there for the second drink the lady at the window, who was not wearing a name tag, she came back and rudely asked if we had something else. We explained that we had another drink made the exact same way but with a toasted almond instead of toasted coconut. The lady then remarked "Well I didn't make your drink so show me order." We pulled open the order and showed it to her. We had to repeat the order multiple times and she made it seem like we were being an inconvenience to her as she kept slamming the window after coming back multiple times. I felt like her tone of voice was very rude and it felt like you could tell she hated her job and didn't want to be there.

I've tried this location twice now. The first time, we had to wait in line for 45min and the person taking orders was incredibly rude. I thought it may be a fluke, but went today and the small line took 20+ min and by the time we were at the window, my toddler decided he actually did want a donut. The guy told me they don't add on at the window, but meanwhile there were 2 other people just talking with each other behind him. I have never been to a business that doesn't "add on at the window." Not to be a Karen, but it would have taken less than 30 seconds to grab a single donut. Especially since we had been waiting for so long anyways. Also, the iced coffee tasted like water. I probably will not be trying this coffee spot again unfortunately.

The experience at the Fairview Heights Illinois location has the best customer service. Rob the General Manager is great! Some items were not Available, but he was so calm, helpful, and apologetic. He solved our problems with a smile. What a wonderful experience. Kylie was great also with a smile helped the General Manager solve the problem.