Dunkin'

The lady working this evening was absolutely amazing. She was kind, uplifting, and she really left an impact on me. After talking she informed me she was the only one working the whole day running the whole place by herself. She had such a great attitude about it and didn't let it get her down. This woman deserves a raise and so much more in life. I truly am blessed I came across her and her encouraging words that I really needed to hear!

There is this one manager who is very sweet. Me and my boyfriend go there daily just about (she recommended I get a raspberry matcha latte, which was good!), I usually don’t have too many issues here, but the staff is rotated out, so some new staff may get the order wrong. However, I’ve met plenty of friendly faces there.

I've NEVER had such a terrible experience at a drive thru. We pulled up and we're asked to wait "a minute please". Several minutes go by. Several more. I could not pull forward bc I could not tell if there were cars at the window I would have to wait behind. 17 minutes go by. I decide to just go forward anyway and they ask for our order. 6 strawberry sprinkles,6 chocolate covered. Simple right? Nope. They are out of chocolate. Ok so 6 powdered. They only had 3. We get to the window and I pay. They are still asking what we want because they do not have that either. Finally we got the box. On the way home my son opens it and looks to find out what we got was not what we ordered. And they were stale too. This was a Monday afternoon. All I know is Dunkin lost us for good. I don't recommend them to anyone, especially the Enterprise AL location.

Pull into emptu drivethru because front doirs are locked. Order medium hot coffee with extra cteam and sugar, hash browns and a chicken criossant. Gives me coffee black with no sugar or cream. No hash browns in bag. Had to go back. Literally only customer and not busy. What is wrong with you all. Happens too much. Hence review this time.

This Dunkin has very friendly service and they get my order right regularly their restrooms are closed for “covid” so they only get 4 stars i just don’t believe covid is a reason not to clean your restrooms at regular intervals and keep them open to your customers but everything else is always great so i still shop here for my coffee. They have fast service and always keep up with the rush kudos there.

What is this about DD and cutting corners? The drink pictured here was given as is and tasted horrible with it not even topped off. This particular DD is always finding a way to make my experience coming here horrible and something is always wrong. If it’s not the customer service it’s the taste of the drink. If it’s not the drink it’s the overall people just not giving a care to the service given. I wish DD corporate would step up and get someone in this place that actually does their job correctly.

Maybe I picked the wrong time of day, but I wanted to treat myself and my family with donuts. The place I usually go was sold out, so I thought I'd try Dunkin. Disappointing is all I can say. Donuts were overcooked, as in tasting slightly burned, not end of the day dry. The girl getting me the donuts in front of the cash registers and CC things sent me to the pick up counter for the other girl to run my CC at the drive in register. This made no sense to me seeing as how we're all so encouraged to do the touch less thing now. I haven't patronized a Dunkin in years due to the company promoting employee disrespect to police authority in the past (not here of course). This did NOT convince me to repatronize the company. Sorry.