Lucano & Ross

Bought Rab jacket and paid £ 75 , after 3 months the zip failed but they wouldn’t replace even with confirmed proof of purchase. The store sent it away for “inspection”. After 4 weeks I got a refund. Poor customer service but they did play fair in the end. Pity they leave without your item for a long period

This really is one of the best shop experiences I have had in 2021. I bought a tent from Graham Tiso online which arrived a few days ago. Despite putting up the tent, I really did have some questions. Consequently, I visited the Leith store to get some more information and to use the time wisely to buy some other products for a future camping trip. Fraser, I learned, is the store manager. I didn’t notice this at first but what I did notice was his quiet confident and positive way of making a customer like me feel less stupid about asking what others may regard as obvious questions. Fraser was knowledgeable, he gave examples, had ideas about footprint groundsheet versus tarpaulins. It became clear that he has a plethora of experience with tents of different sizes. Fraser went the full mile by actually setting up the same model of tent I bought from Graham Tiso but in the actual store. Seeing the demonstration of my tent and him explaining the things season dcampers take for granted but beginners would stumble on, left me so much more confident when leaving the store. I had other items to buy and the team were very helpful in procuring those. Graham Tiso in Leith last Sunday was a perfect example of customer service and real human interaction to help a fellow camper. First forward one week and I have now set up my own tent in my back garden for demonstration purposes and can now do it in such a short amount of time which means I have a good chance of having an enjoyable first experience camping on my own. Graham Tiso and Fraser, you rock!

I have always borrowed camping stuff from friends but this year I decided to buy everything I need. So I went to few well known stores in Edinburgh to look for options and seek advice. But only this store provided me with the help, advice and equipment I needed. Special thanks to Roan (Sorry if I miss-spelled his name) one of the young staff there with a great camping gear knowledge, He helped me a lot in my recent couple of visits.